Jorge L Adorno-Oquendo
Bayamon
Summary
Proven professional with a robust background in security and customer service, notably at Airborne Security Services. Excelled in roles requiring effective communication and problem-solving skills, enhancing safety protocols and customer satisfaction. Demonstrated adaptability and a keen eye for detail, leading to significant improvements in operational efficiency and risk management.
Overview
22
22
years of professional experience
Work History
Security Officer
Airborne Security Services
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Registration Technician
State Election Commission
10.2011 - 11.2012
- Expedited appointment check-in processes by proactively gathering required documentation from patients ahead of time.
- Enhanced registration efficiency by streamlining processes and implementing digital tools.
- Increased workflow efficiency by managing multiple phone lines, handling inquiries efficiently while prioritizing urgent matters.
- Kept track of inventory levels for office supplies, placing orders well in advance to avoid delays or shortages affecting patient care or productivity levels.
Transaction Processing Officer
ACS Xerox
10.2011 - 04.2012
- Facilitated seamless communication between various departments involved in transaction processing operations, acting as a liaison when necessary to resolve issues quickly.
- Contributed to risk mitigation efforts by proactively identifying potential vulnerabilities in existing processes or systems.
- Safeguarded sensitive information by following stringent security protocols and promoting a culture of confidentiality within the organization.
- Provided exceptional customer support by addressing inquiries or concerns in a timely manner, maintaining professionalism and empathy throughout interactions.
Independent Health Distributor
Life Wave, LLC
11.2003 - 11.2009
- Boosted client satisfaction by providing personalized health and wellness advice tailored to individual needs.
- Facilitated group workshops on various health topics such as weight management, immune support, or stress reduction techniques.
- Streamlined order processing procedures to reduce wait times for customers while increasing efficiency in inventory management.
- Continuously sought opportunities for personal and professional growth through attending industry conferences, workshops, and training sessions related to health distribution services.
Property Registry Technician
Department of Justice
01.2003 - 02.2004
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
Four Years Of College - Natural Sciences
Universidad De Puerto Rico, Río Piedras Campus
San Juan, Puerto RicoGraphic Arts, Certificate -
Nova College
Bayamon, Puerto Rico12.2010
Skills
Effective Communication, being able to listen and express oneself clearly to understand and meet the customer’s needs
Patience, staying calm and tolerant, especially in difficult situations or with frustrated customers
Empathy, putting oneself in the customer’s shoes to genuinely understand their problems and concerns
Problem solving, ability to find quick and effective solutions to the issues customers present
Time management, skill in handling requests quickly without compromising service quality
Product or service knowledge, having a good understanding of the product or service to provide accurate and helpful information
Interpersonal skills, being friendly, respectful, and professional when dealing with different people
Adaptability, being able to adjust to different situations and respond appropriately to unexpected changes or challenges
Stress Management staying calm and efficient in high pressure situations
Attention to detail, being careful and precise to avoid mistakes and offer quality service
Languages
English, Spanish
Bilingual or Proficient (C2)
Timeline
Security Officer
Airborne Security Services
01.2024 - Current
Registration Technician
State Election Commission
10.2011 - 11.2012
Transaction Processing Officer
ACS Xerox
10.2011 - 04.2012
Independent Health Distributor
Life Wave, LLC
11.2003 - 11.2009
Property Registry Technician
Department of Justice
01.2003 - 02.2004
Four Years Of College - Natural Sciences
Universidad De Puerto Rico, Río Piedras Campus
Graphic Arts, Certificate -
Nova College
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