JORGE ARROYO
TOA ALTA
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
COLLECTIONS ASSOCIATE
Banco Popular of Puerto Rico
10.2021 - Current
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Analyzed information gathered by investigations to report findings and recommendations.
BARISTA
BayaDi Cafe
10.2020 - 10.2021
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Associate of Science - OR Technician With Orthopedic Specialty
Antilles College
Santurce, Puerto Rico05.2022
Barista
School of Coffee And Baristas of PR
Rio Piedras, Puerto Rico02.2020
Skills
- Automobile Claims Specialist
- Process Adjustment
- Subrogation Expertise
- Review Cases
- Negotiate Settlements
- Negotiation and Mediation Skills
- Critical Thinking
- Verify Data
Languages
Spanish
Native language
English
Advanced
C1
Timeline
COLLECTIONS ASSOCIATE
Banco Popular of Puerto Rico
10.2021 - Current
BARISTA
BayaDi Cafe
10.2020 - 10.2021
Associate of Science - OR Technician With Orthopedic Specialty
Antilles College
Barista
School of Coffee And Baristas of PR
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