Jorge Lopez

Managed customer interactions regarding insurance claims for automobiles and residential properties.

Advised clients on insurance options and finalized policy sales to ensure comprehensive coverage.

Coordinated documentation and communication for efficient insurance claims management.

• Collaborated with others to discuss new ways to help survivors recover from disaster losses.
• Built and maintained strong relationships with Survivors by successfully resolving issues and responding promptly to phone inquiries and face to face interactions.
• Do updates and inquiries on survivors registrations.
• Have a crew lead PTB.
• Act as in working crew lead.
• Maintained communication channels between departments during an emergency situation or crisis management event.
• Created detailed reports outlining progress made towards achieving compliance with industry standards related to disaster recovery planning.
• Support in covid deployment.

• Communicate and coordinate planogram execution with store management.
• Organized backroom stock areas according to company guidelines.
• Resolved customer issues in a professional manner.
• Identified opportunities for process improvements based on customer feedback.
• Operated POS system to process payments from customers.
• Partnered with store leadership team to learn and understand management processes and reports.
• Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
• Collaborated with management to determine key tasks and delegate to staff members.
• Delegated work to staff, setting priorities and goals.
• Mentored newly hired staff in upselling techniques to improve sales.
• Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
• Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
• Evaluated store performance and incorporated feedback to implement improvement plans.