Summary
Overview
Work History
Education
Skills
Additional Information - Skills And Abilities
Assessments
Languages
Timeline
Generic

Jorge L. Álvarez

San Juan

Summary

Results-driven IT Supervisor with expertise in network security, system administration, and project management. Proven ability to enhance team performance through effective leadership and communication. Skilled in developing strategic plans to achieve organizational goals and improve productivity. Experienced in interacting with all management levels to drive project success and operational efficiency.

Overview

12
12
years of professional experience

Work History

Network Operations Supervisor

Claro Puerto Rico
10.2018 - 02.2024
  • Monitored and coordinated operations for efficient service delivery.
  • Provided second-level technical support for broadband service networks, including virtual special services.
  • Executed prevention, detection, and resolution of network element breakdowns.
  • Oversaw monitoring of Puerto Rico and Claro communications networks, including ATM, DSL, IP/MPLS, VoIP, and broadband services.
  • Delivered technical assistance to facility maintenance personnel and Network Operations Center (NOC).
  • Served as liaison between company departments and vendors to enhance collaboration.
  • Conducted preventive and corrective maintenance on high-speed network equipment and systems.
  • Ensured compliance with operational practices, regulations, and objectives to maintain service quality.

IT Supervisor

Dreyfous and Associates
, Puerto Rico
02.2024 - 03.2025
  • Directed IT operations by managing personnel, implementing policies, and overseeing projects from planning through execution.
  • Evaluated technologies, developed roadmaps, and ensured system security through proactive measures.
  • Coordinated with vendors, maintained documentation, and led troubleshooting efforts to support business objectives, and ensure operational efficiency.
  • Implemented security measures such as firewalls, encryption protocols, antivirus programs.
  • Provided guidance, instruction and direction to staff members in order to achieve organizational objectives.
  • Evaluated new products, technologies based on cost, benefit analysis prior to making recommendations for purchase decisions.
  • Created detailed documentation regarding system configurations, processes and procedures for future reference.
  • Analyzed workflows and established priorities for daily operations.

NOC Operator

Liberty Cable Puerto Rico
01.2015 - 12.2018
  • Monitored network, OTN, and Data Center health using diagnostic tools to ensure optimal performance.
  • Verified networking equipment to maintain connectivity from cable modems to ISP.
  • Conducted remote equipment checks with automated tools in accordance with established policies.
  • Reviewed core delivery operating conditions to prevent customer issues through proactive monitoring.
  • Notified NOC management for necessary escalations and support notifications.
  • Provided feedback to refine best practices and procedures within the team.
  • Assessed outage impact on core network services and communicated effects to customers.
  • Ensured network traffic functionality through regular monitoring checks.

Logistics Supervisor of Field Operations

Claro Puerto Rico
03.2018 - 09.2018
  • Coordinated maintenance and reconstruction of external plant with contractors.
  • Identified rehabilitation areas and synchronized actions with relevant departments.
  • Developed and maintained procedures ensuring compliance with customer requirements for wireless services.
  • Implemented effective solutions to enhance service quality for wireline and wireless customers.
  • Evaluated network work, preparing reports on adherence to quality standards.
  • Recommended corrective actions based on performance evaluations.
  • Leveraged expertise to deliver exceptional service, positioning company as a leader in telecommunications in Puerto Rico.

Field Engineer

BTI Solutions
01.2013 - 12.2014
  • Contributed to Sprint Network Vision integration team for network migration and troubleshooting.
  • Executed site pre-staging, including T1 wiring and troubleshooting prior to integration.
  • Performed call testing, sector swaps, and commissioning for GSM, CDMA, 4G, 2.5LTE technologies.
  • Conducted equipment troubleshooting for Samsung RRH, Cisco Routers, Eltek Smart Packs, and battery cabinets.
  • Managed ATPs and battery cabinet audits to ensure compliance and operational readiness.
  • Completed Q&A and 595 inspections as part of Samsung National deployment team.
  • Facilitated construction checklists and cabinet modifications for 2.5LTE project in Chicago.
  • Notified NOC management for escalations and support notifications as required.

Education

BBA - Business Administration with Information Systems

Metropolitan University
San Juan, PR
05.2018

Associate of Applied Science - Electronic Engineering

University of Puerto Rico
Bayamon
05.1995

Skills

  • Wireless technologies
  • Network troubleshooting
  • Cisco networking
  • OSHA certification
  • Server administration
  • Microsoft Excel and Office
  • Document management systems
  • Optics and fiber optics
  • VoIP and soft switch
  • Telecommunications maintenance
  • IT infrastructure
  • Department management
  • Technical leadership
  • Documentation management
  • Customer service
  • Disaster recovery planning
  • Cybersecurity best practices

Additional Information - Skills And Abilities

  • Bilingual (English and Spanish)
  • Fiber Optics Certification by FOA # 7660066
  • Computers skills: MS Office (MS Words, MS Excel, MS Power Point and MS Outlook)
  • Configuring and troubleshooting a Windows Server 2008 Network Infrastructure
  • Fundamentals of Window Server Administration
  • Configuration and Troubleshooting of Cisco equipment
  • Configuration and Troubleshooting of Microwave and Telecommunication Network System
  • Certifications Nortel Succession soft switch and DMS 250 system maintenance and translations
  • Certification Samsung BTS and BSC wireless networks systems
  • Certification Samsung 4G WIMAX wireless networks
  • Certification Dragon Wave Microwave Network System
  • Certification of NSN LTE installation and integration
  • OSHA Certification for 10 hours
  • First Aid and CPR Certification
  • PMP Preparation Training

Assessments

  • Supervisory skills: directing others, highly proficient
  • Supervisory skills: motivating and assessing employees, proficient
  • Technical support, proficient

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

IT Supervisor

Dreyfous and Associates
02.2024 - 03.2025

Network Operations Supervisor

Claro Puerto Rico
10.2018 - 02.2024

Logistics Supervisor of Field Operations

Claro Puerto Rico
03.2018 - 09.2018

NOC Operator

Liberty Cable Puerto Rico
01.2015 - 12.2018

Field Engineer

BTI Solutions
01.2013 - 12.2014

BBA - Business Administration with Information Systems

Metropolitan University

Associate of Applied Science - Electronic Engineering

University of Puerto Rico

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Jorge L. Álvarez