Jorge Maisonet
San Juan,PR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Treasury Assistant
NUC University
Rio Grande
07.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Implemented strategies to improve organizational financial performance.
- Analyzed financial data to identify trends, risks and opportunities.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Assistant Property Management
Asociación Puertorriqueños en Marcha
Philadelphia
02.2020 - 04.2023
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Checked rental eligibility by following company's verification process.
Customer Services Supervisor & EMS
TeleMedik Innova Health Solution, Inc.
Guaynabo
03.2013 - 10.2017
- Provided training and guidance to team members on operational procedures and best practices.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Participated in conferences related to industry trends or organizational developments.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Completed bi-weekly payroll.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Collaborated with training team to boost product support and certification training initiatives.
- Developed process controls and metrics for daily management of call center.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Created team rotations to man center effectively during peak hours.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Developed quality employees within call center to take over leadership positions.
- Implemented innovative service strategies to improve customer experience and engagement.
- Led daily team meetings to review performance, set targets and motivate staff.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Evaluated data to identify trends and determine customer service needs.
Lecturer
Team Evangelistico Shekinah
Philadelphia, PA
02.2006 - 03.2013
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
Education
Ph.D. - Doctor of Philosophy in Psychology
Albizu University
San Juan, PR 09.2023 - Current
Bachelor of Business Administration - Health Management Services
NUC University College
Bayamon, PR 02.2018 - 03.2022
Associate of Industrial Automation -
Puerto Rico University
Carolina, PR 06.2004 - 07.2005
High School Diploma -
Luis Hernaiz Veronne High School
Canovanas, PR 08.2001 - 05.2004
Skills
- Work Coordination
- Community Relations
- Reporting and Documentation
- Strategic Planning
- Project Planning
- Improvement Plan Knowledge
- Experience in Leadership
- Idea Development and Brainstorming
- Logistics Coordination
- Critical Thinking
- Good Telephone Etiquette
- Excellent Communication
- Planning and Coordination
- Account Reconciliation
- Staff Management
- Customer Relationship Management (CRM)
- Customer service-focused
- Knowledge of supervisory concepts
- Presentations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ph.D. - Doctor of Philosophy in Psychology
Albizu University
09.2023 - Current
Treasury Assistant
NUC University
07.2023 - Current
Assistant Property Management
Asociación Puertorriqueños en Marcha
02.2020 - 04.2023
Bachelor of Business Administration - Health Management Services
NUC University College
02.2018 - 03.2022
Customer Services Supervisor & EMS
TeleMedik Innova Health Solution, Inc.
03.2013 - 10.2017
Lecturer
Team Evangelistico Shekinah
02.2006 - 03.2013
Associate of Industrial Automation -
Puerto Rico University
06.2004 - 07.2005
High School Diploma -
Luis Hernaiz Veronne High School
08.2001 - 05.2004
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