Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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JORGE M PALLENS

San Juan

Summary

Highly motivated and detail-oriented Ramp Agent with 2 years of hands-on experience in the airline industry. Proven ability to handle ground operations efficiently, ensuring the safe and timely movement of aircraft, baggage, and cargo. Adept at operating ground support equipment, adhering to safety protocols, and collaborating with team members to streamline operations. Committed to delivering high-quality service while maintaining operational excellence in fast-paced airport.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Telecont
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Ramp Agent

Envoy Airlines
02.2020 - 07.2022
  • Manage the safe and efficient loading/unloading of aircraft cargo, baggage, and mail within scheduled timelines.
  • Operate and maintain ground support equipment, ensuring proper functioning and timely servicing.
  • Collaborate with flight crews and ground personnel to coordinate aircraft positioning and departure readiness.
  • Perform routine safety checks of ramps, equipment, and aircraft surroundings.
  • Assist in de-icing operations, ensuring safety during adverse weather conditions.
  • Maintain clear communication with team members and control towers to streamline ground operations.
  • Aircraft Handling: Proficient in marshalling, towing, and positioning aircraft.
  • Ground Support Equipment: Skilled in operating tugs, belt loaders, de-icers, and other airport machinery.
  • Baggage & Cargo Handling: Expertise in loading/unloading, stacking, and secure transportation of luggage and freight.
  • Safety Compliance: Thorough knowledge of FAA regulations, OSHA standards, and airline-specific safety procedures.

Inventory Specialist

Star Satellite
01.2018 - 01.2020
  • Manage inventory levels for Dish, DirecTV, Spectrum ensuring optimal stock availability while minimizing overstock.
  • Conduct regular physical inventory counts and reconcile discrepancies with system records.
  • Analyze inventory data to forecast demand and support purchasing decisions.
  • Develop and implement inventory control processes to improve accuracy and efficiency.
  • Coordinate with suppliers and vendors to resolve shipment issues and ensure on-time delivery.
  • Inventory Management: Expertise in maintaining accurate inventory records, tracking stock levels, and conducting periodic audits.
  • Data Analysis: Skilled in analyzing inventory trends to forecast demand and optimize stock replenishment.
  • Supply Chain Coordination: Effective at coordinating with suppliers and vendors to ensure timely delivery of materials.
  • Problem-Solving: Strong ability to identify and address inventory discrepancies.
  • Compliance: Knowledge of inventory-related regulations and safety standards.

Administrative Assistant

Holly Hill Landscaping LLC
08.2014 - 12.2018
  • Scheduling & Coordination: Expertise in managing client appointments, crew schedules, and project timelines.
  • Customer Service: Proficient in communicating with clients, handling inquiries, and resolving issues professionally.
  • Office Administration: Skilled in data entry, document preparation, and maintaining organized filing systems.
  • Financial Support: Experience with invoicing, payment processing, and tracking budgets.
  • Communication: Strong written and verbal communication skills for team and client interactions.
  • Software Proficiency: Familiar with Microsoft Office Suite, QuickBooks, landscaping CRM software.
  • Problem Solving: Effective at troubleshooting scheduling conflicts and operational challenges.
  • Process invoices, track payments, and assist in preparing financial reports for management.
  • Maintain an organized office environment, managing files, supplies, and correspondence.
  • Assist with preparing contracts, proposals, and project estimates for prospective clients.
  • Collaborate with the landscaping team to update schedules based on weather, availability, and client needs.

Education

High School Diploma -

Hawthorne High School
Hawthorne, New Jersey
01.2014

bachelor's degree - Social Media Marketing

NUC University Online Division
04.2025

Skills

  • Aircraft Handling
  • Ground Support Equipment
  • Baggage & Cargo Handling
  • Safety Compliance
  • Team Collaboration
  • Problem Solving
  • Excellent listener
  • Friendly, courteous, & service oriented
  • Poised under pressure
  • Staff training & coaching
  • Recruiting & hiring talent
  • Quality assurance
  • Availability for flexible shifts
  • Physically fit to handle demanding tasks
  • Strong ability to work in diverse teams under tight deadlines
  • Quick thinker with effective troubleshooting skills

Hobbies and Interests

  • Reading
  • Scuba diving
  • Visiting museums
  • Craft beer
  • Travel
  • Great food

Timeline

Customer Service Representative

Telecont
01.2025 - Current

Ramp Agent

Envoy Airlines
02.2020 - 07.2022

Inventory Specialist

Star Satellite
01.2018 - 01.2020

Administrative Assistant

Holly Hill Landscaping LLC
08.2014 - 12.2018

bachelor's degree - Social Media Marketing

NUC University Online Division

High School Diploma -

Hawthorne High School

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JORGE M PALLENS