Jorge Santini
San Juan
Summary
Bar Manager and experienced head waiter trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with Dynamic cost controls an promotional strategies. Skilled team builder and trainer with solid customer service background.
Overview
9
9
years of professional experience
Work History
Bar Manager
Club Brava
San Juan
08.2021 - Current
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Monitored cash intake to reduce discrepancies.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Did Alcohol Inventory every night.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Reorganized bar stations to streamline service flow.
- Strengthened financial controls to prevent theft and lost funds.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Oversaw drink service at busy establishment serving over 300 guests nightly.
- Maximized revenue by creating house-made infusions, juice and other preparations.
Head Waiter
Boveda by Chef Carol Reyes
San Juan
08.2022 - 12.2023
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Initiative to create a Menu template to benefit the restaurant staff.
- Handled food safely and kept spaces clean to protect customers from foodburn illness and maintain proper sanitation.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
- Trained new employees to perform duties.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Provided exceptional service to high volume of daily customers and VIP, business groups.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Communicated with hosts, bussers and kitchen staff to prepare and maintain a impeccable experience.
Busser/Food Runner
Barullo by BluHost Management Group
San Juan
02.2022 - 08.2022
- Cleared tables to maintain high turnover rate and minimize wait times.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens, and condiments.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supported serving staff in delivering accurate and well-presented food orders.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Effectively multitasked within fast-paced environment.
- Offered product samples, answered questions and suggested products.
Busser/Food Runner
Arena Medalla by BluHost Hospitality Management Group
San Juan
01.2022 - 02.2022
- Cleared tables to maintain high turnover rate and minimize wait times.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens, and condiments.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Wiped down and cleaned chairs, booths and highchairs.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supported serving staff in delivering accurate and well-presented food orders.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Effectively multitasked within fast-paced environment.
Protocol Officer
Cámara de Representantes
San Juan
11.2016 - 12.2020
- Coordinated vendors, timelines and budgets for events.
- Hosted annual messages for the governor of Puerto Rico.
- Hosted events for the representatives as well as the president of the house of representatives.
- Managed catering services, audio-visual services and housekeepers.
- Hosted 4,500 attendees during annual events.
- Organized corporate luncheons, dinners, conferences and special events.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Stocked and maintained massive buffet table with diligent planning and precision, making sure that food supply remained plentiful and fresh, with sparkling clean and sanitary surfaces.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
Sales
Vector Marketing, CUTCO
San Juan
09.2014 - 10.2015
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- Prepared and processed contracts and order forms for new and existing customers.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Visited customer locations and represented company to demonstrate products.
- Established month sales objectives by creating effective sales plans.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Built client base and promoted products to new and existing clients.
Education
Bachelor of Science - Biology
Universidad Del Sagrado Corazón
San Juan05.2020
High School Diploma -
Colegio San José
San Juan05.2014
Skills
- Guest relations
- Customer oriented
- Product and service knowledge
- Self-Motivated
- Microsoft Office
- Goal Reacher
- Team Worker
- Sense Of Urgency
- Aloha POS System
- Verbal and Written Communication
- Staff Training
- Team Leader
- Inventory Management
- Problem Solver
Hobbies
- Competitive Shooting
- Krav Maga
Traveling Destinations
- Italy (Rome, Positano, Venice, Florence)
- France (Paris, Versailles)
- Spain (Madrid, Toledo)
- U.S.A. (Oregon, New York, Massachusetts, Rhode Island, Philadelphia, Texas, Florida, Atlanta, Nevada, Michigan)
- Canada (Toronto)
- Dominican Republic (Punta Cana)
Extra Curricular Activities
- Completed a research investigation, establishing the relationship between stature, growth rate, age, body health and the genetic predetermination in males and females.
- Attended VIP buyout dinners and activities for executive board members for international tourism sector; greeting and assisting guest throughout the event.
- Assisting and managing latin artists from dressing room to stage in local events, recruited for private security services.
Timeline
Head Waiter
Boveda by Chef Carol Reyes
08.2022 - 12.2023
Busser/Food Runner
Barullo by BluHost Management Group
02.2022 - 08.2022
Busser/Food Runner
Arena Medalla by BluHost Hospitality Management Group
01.2022 - 02.2022
Bar Manager
Club Brava
08.2021 - Current
Protocol Officer
Cámara de Representantes
11.2016 - 12.2020
Sales
Vector Marketing, CUTCO
09.2014 - 10.2015
Bachelor of Science - Biology
Universidad Del Sagrado Corazón
High School Diploma -
Colegio San José
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