Jorge F. Hernández Lago
Trujillo Alto
Summary
Versatile and enthusiastic young individual bringing experience from roles such as Bartender, Grocery Bagger, Solar Panel Consultant, and Ticket Seller & Promoter, consistently prioritizing quality and exceptional customer service. Highly capable multitasker with strong communication and interpersonal skills developed across diverse environments. Known for reliability, punctuality, and a disciplined approach to work.
Overview
3
3
years of professional experience
Work History
Bartender
Candela
12.2024 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Event Promoter and Ticket Seller
Excite Event PR
03.2025 - Current
- Organized and sold tickets for a Yan Block concert in Mayagüez, Puerto Rico.
- Developed strong relationships with clients, understanding their needs and preferences to deliver tailored event experiences.
- Collaborated with the marketing team to create engaging promotional materials that effectively showcased each event''s unique offerings.
- Boosted ticket sales through targeted social media campaigns and email marketing efforts.
- Improved customer retention rates by consistently delivering exceptional experiences that exceeded expectations at every touchpoint throughout an event''s lifecycle.
- Managed event logistics, ensuring smooth operations and a positive experience for guests.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
- Engaged social media influencers to collaborate on partnerships.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
Solar Energy Consultant
Home Power Sun Energy
02.2025 - Current
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Assisted clients in navigating local permitting processes and securing financing options for their projects.
- Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
Grocery Bagger
Selectos Supermarket
06.2022 - Current
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Removed trash, swept, and mopped floors for professional appearance.
- Upheld high standards of hygiene and sanitation by regularly washing hands and wearing necessary protective equipment while on duty.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Collaborated with fellow employees to maintain a well-organized work environment for optimal productivity.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Elevated teamwork among colleagues by sharing best practices and collaborating on daily tasks effectively.
- Supported store management in restocking shelves during slow periods, ensuring product availability for customers.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted with maintaining clean and organized store appearance.
- Greeted guests entering and exiting store to foster customer satisfaction.
Education
No Degree - Biology
Universidad De Puerto Rico, Mayagũez
Mayagüez12-2027
Skills
- Outgoing personality
- Strong multitasking
- Highly reliable
- Customer service
- Memory retention
- Patience and tolerance
- Cleanliness maintenance
- Community engagement
Timeline
Event Promoter and Ticket Seller
Excite Event PR
03.2025 - Current
Solar Energy Consultant
Home Power Sun Energy
02.2025 - Current
Bartender
Candela
12.2024 - 03.2025
Grocery Bagger
Selectos Supermarket
06.2022 - Current
No Degree - Biology
Universidad De Puerto Rico, Mayagũez
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