Jorge L. Rivera Montalvo
San Juan
Summary
Proven leader and expert in casino operations, with a track record of enhancing customer satisfaction and loyalty. Skilled in game knowledge and team management, I excel in creating efficient floor layouts and improving team morale. Recognized for exceptional oral communication and surveillance monitoring, consistently ensuring compliance with gaming regulations.
Overview
21
21
years of professional experience
Work History
Table Games Floor Supervisor
Condado Plaza
San Juan, PR
08.2013 - 07.2015
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Collaborated with management to develop floor layouts that optimized table placement and overall flow.
- Streamlined dealer rotation schedules for greater efficiency and improved team morale.
Casino Croupier
Condado Plaza
San Juan, PR
12.2007 - 07.2013
- Ensured accurate record keeping by meticulously tracking all buy-ins, wins, losses, and other relevant transactions.
- Contributed to the casino''s reputation for exceptional service by consistently receiving positive feedback from guests and management.
Casino Croupier
San Juan Marriot
San Juan, PR
03.2003 - 12.2006
- Ensured accurate record keeping by meticulously tracking all buy-ins, wins, losses, and other relevant transactions.
- Contributed to the casino''s reputation for exceptional service by consistently receiving positive feedback from guests and management.
Casino Croupier
Embassy Suite Hotel and Casino
San Juan, PR
12.2002 - 03.2003
- Developed rapport with regular patrons, fostering loyalty through personalized interactions and recognition of preferences.
- Sustained a clean and organized work environment, adhering to established cleanliness standards for the gaming floor.
- Supported fellow croupiers in handling large groups or complex situations, resulting in seamless gameplay transitions.
- Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.
Property Manager
AA Property Management
San Juan, PR
02.2023 - 12.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Education
High School
Escuela Superior Gabriela Mistral
San Juan, PR05.2002
Croupier Institute
San Juan, Puerto Rico05.2002
Skills
- Exceptional leadership
- Game knowledge
- Team Management
- Surveillance monitoring
- Casino regulations
- Table game operation
- Resolving Complaints
- Oral Communication Skills
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Property Manager
AA Property Management
02.2023 - 12.2023
Table Games Floor Supervisor
Condado Plaza
08.2013 - 07.2015
Casino Croupier
Condado Plaza
12.2007 - 07.2013
Casino Croupier
San Juan Marriot
03.2003 - 12.2006
Casino Croupier
Embassy Suite Hotel and Casino
12.2002 - 03.2003
High School
Escuela Superior Gabriela Mistral
Croupier Institute