Summary
Overview
Work History
Education
Skills
Languages
Timeline
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José Alayón Esteves

San Sebastian

Summary

Dynamic customer service and sales professional with a proven track record at Capitol Bridge, enhancing customer satisfaction through effective issue resolution and personalized support. Skilled in sales negotiation and process improvement, I excel in building strong relationships and driving results, ensuring exceptional service and operational efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Capitol Bridge
San Sebastian, Puerto Rico
04.2022 - 04.2025
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.

Sales Representative

Commsense
San Sebastian, Puerto Rico
04.2020 - 04.2022
  • Negotiated deals and handled complaints or objections.
  • Reduced process lags by training employees on best practices and protocols.

Education

Bachelor of Business Administration - Business Administration

University of Puerto Rico
Aguadilla
04-2017

Skills

  • Customer service
  • Issue resolution
  • Sales negotiation
  • Process improvement
  • Data entry
  • Communication skills
  • Conflict resolution

Languages

English
First Language
Spanish
Proficient (C2)
C2

Timeline

Customer Service Representative

Capitol Bridge
04.2022 - 04.2025

Sales Representative

Commsense
04.2020 - 04.2022

Bachelor of Business Administration - Business Administration

University of Puerto Rico

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José Alayón Esteves