JOSÉ ALEX MUÑOZ RAMÍREZ
Juana Diaz
Summary
Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Tangible Assets Manager
Med Centro Inc.
01.2024 - 09.2024
- Oversaw all the assets of the institution
- Responsible for the engineering department, maintenance personnel, biomedical, field operations superintendent, deployment and logistics coordinator, transportation supervisor, property and warehouse supervisor
- Oversaw all maintenance areas, dust control and firefighting equipment
- Reviewed all contracts such as security, maintenance of green areas, firefighting equipment, carpets, washing of curtains and tablecloths, maintenance of electric generators
- Ensured that each one complied with the required terms and services
- Held weekly meetings to keep the staff in constant order and follow continuous operations
- Answered phone calls from suppliers and provided customer service
- Responsible for acquisition planning and negotiation, evaluation of proposals, and contract cost and price proposal evaluation
- Conducted interviews with new recruits, seeking to select the best candidates to offset operational costs by turnovers
- Coordinated with other organizations regarding work accomplishment, priorities, chains of command
- Provided budget input to the supervisor for the assigned program, projects and suppliers
- Oversaw the preparation scope of work and determine schedules and budgets
- Gave advice, counsel or instruction to employees on work and administrative matters
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Administration and Finance Supervisor
Puerto Rico Aqueducts and Sewers Authority
05.2021 - 12.2023
- Oversee the entire budget to cover the operations.
- Create budget, purchase orders, request for services, capital improvements, purchase of tools, scopes of work, minor remodeling, tenders, service and product certifications, payments to suppliers, transfers between accounts and more.
- Perform warehouse audits, dispatch orders, leads and emergencies.
- Oversee contracts, rental vehicles, asphalt, laboratories, maintenance of fire equipment, air conditioners, SCBA equipment.
- Prepare reports on Chemical Consumption, Water Purchase, Accumulated Reports, Small Cash, Line Renewals and Unreceived Invoices.
- Manage the Organization and Functions and operation of the Building where all the personnel are located.
- Measurement and analysis, quantitative business problem solving.
- Assign work to subordinates, selective consideration of the difficulty and requirements of assignments.
- Effect minor disciplinary serious cases measures, such as warnings and reprimands, recommend other actions.
- Assisted in the successful completion of external audits by providing comprehensive documentation and addressing auditor inquiries efficiently.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Implemented cost-saving initiatives that positively impacted the company''s bottom line without compromising service quality or employee satisfaction levels.
- Ensured compliance with regulatory requirements by staying current on industry standards and implementing necessary changes to internal policies promptly upon discovery.
- Conducted thorough risk assessments, developing mitigation strategies to safeguard company assets and maintain financial stability.
- Streamlined month-end closing procedures, reducing time spent on reconciliations and ensuring timely financial statement preparation.
- Led process improvement projects within the finance function, resulting in streamlined workflows and enhanced collaboration among team members.
- Improved financial reporting accuracy by streamlining data collection processes and implementing stringent review procedures.
- Collaborated with cross-functional teams on strategic planning initiatives, ensuring alignment with overall corporate objectives from a financial perspective.
- Enhanced the accuracy of forecasting models, enabling more informed decision-making processes for management.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Supported financial director with special projects and additional job duties.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Board of Directors Member
Med Centro Inc
02.2018 - 12.2023
- Responsible for evaluating the functions of the Executive Director.
- Analyzing the financial statements, major purchases and new property acquisitions.
- Adopt and review the corporation's vision and mission.
- Establish the corporation's administrative policy.
- Review and adopt long-term strategic plans and specific objectives.
- Engage the corporation by authorizing contracts that are necessary to meet its objectives.
- Ensure that the corporation operates responsibly and effectively, both administratively and financially.
- Determine compensation or salaries, ensure that the organization's documents and records are preserved.
- Protect the corporation's assets.
- Maintain the organization in good standing.
- Oversaw development of long-term strategic plans, aligning company goals with market trends and opportunities.
- Contributed valuable insights regarding industry trends during board discussions, enabling informed strategic decisionmaking.
- Attended public hearings to gain community input.
- Collaborated with fellow board members to establish a robust succession planning process for key leadership positions within the organization.
- Managed and planned social activities to encourage program engagement.
- Established clear expectations for board member responsibilities, increasing effectiveness in decision-making processes.
- Strengthened company''s financial position through effective oversight of budgeting and resource allocation.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Presided over board meetings and conducted board business to address organizational objectives.
- Represented organization at industry conferences and events.
Owner
JM Design Inc.
06.2020 - 12.2022
- Dedicated to the sale, distribution and installation of equipment made of aluminum such as security windows, doors, storm shutters, gates and garage doors, and more
- Made improvements to cement properties and structures
- Worked on minor constructions, electricity, plumbing, installation of cisterns and roof sealing.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
Customer Services Manager/Supervisor
Puerto Rico Aqueducts and Sewers Authority
09.2011 - 05.2021
- Oversaw and supervising, coordinated and executed service orders such as Open and Close account, Leaks Orders, Investigations and NTA (it does not have water) among others
- Worked with workshop orders for the maintenance of the vehicles.
- Ensured the safety of employees by providing all the safety equipment.
- Coordinated and executed the orders with the staff.
- Supervised the Front Office, Back Office and the Cashier
- Evaluated the creation of orders daily.
- Created payroll, material supply orders and attended monthly meetings
- Analyzed and applied account credits.
- Created reading routes and technical and commercial data.
- Served as Interim Manager in the Commercial Office and in the Theft Division
- Managed, analyzing, evaluating and determining each case independently.
- Collect more than 1 million dollars in penalties.
- Organized and directed the office, created payroll, attended suppliers, trained staff, worked on cases of accusations, appeals and administrative hearings.
- Attended weekly meetings.
- Assisted the Legal Department in administrative cases.
- Streamlined communication between departments to facilitate prompt responses to customer inquiries.
- Balanced competing priorities effectively, ensuring all tasks were completed efficiently while maintaining a keen focus on quality control.
- Spearheaded the development of a comprehensive customer service training program, equipping staff with the tools needed for success in their roles.
- Implemented proactive measures to anticipate customer needs, resulting in higher retention rates.
- Oversaw conflict resolution efforts, ensuring satisfactory outcomes for both customers and the business.
- Leveraged industry knowledge to design customized solutions that addressed unique client challenges or requirements.
- Coordinated regular team meetings to discuss performance metrics, share insights, and provide ongoing support for success in their roles as Customer Services Managers.
- Maintained accurate records of all interactions with clients, using this information to make informed decisions about future interactions or service improvements needed.
- Enhanced customer satisfaction by implementing streamlined processes and timely issue resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Fresh Water Treatment Operator
Puerto Rico Aqueducts and Sewers Authority
08.2007 - 09.2011
- Oversaw processing, analyzing and distributing water with experience in more than 100MG (Millions of Gallons).
- Conducted tests and samples to ensure the potability of the water in compliance with state and federal regulations.
- Oversaw maintaining adequate levels to guarantee service to our subscribers.
- Performed samples of turbidity, residual chlorine, PH, alkalinity, dissolved solids, manganese and jar test.
- Complied with laboratory forms, managed inventories, placed material supply orders.
- Provided training and guidance to junior operators on proper procedures, safety protocols, and best practices in water treatment operations.
- Contributed to the design and installation of new water treatment systems for improved functionality and efficiency.
- Conducted routine sampling, testing, analysis, and reporting of water quality parameters for informed decision-making regarding process adjustments.
- Managed chemical inventory levels to ensure adequate supplies for continuous operation while minimizing storage risks.
- Coordinated with external vendors for timely delivery of essential materials, services, and equipment repairs as needed.
- Maintained accurate records of treatment processes, equipment performance, and laboratory analyses to support regulatory documentation requirements.
- Utilized advanced data analytics tools to identify trends or anomalies in operational performance, enabling proactive adjustments for improved outcomes.
- Optimized plant operations for reduced energy consumption and environmental impact.
- Assisted in the development of emergency response plans to address potential hazards related to water supply disruptions or contamination events.
- Improved water quality by implementing advanced treatment processes and monitoring equipment.
- Maintained safe working conditions by adhering to established safety guidelines during all aspects of job performance.
- Ensured compliance with local, state, and federal regulations by conducting thorough facility inspections and audits.
- Implemented preventive maintenance programs to extend equipment lifespan and reduce operational costs.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Adhered to EPA and OSHA regulations.
- Monitored water production and tested water samples to evaluate quality and safety.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Prepared reports and documentation related to plant operations.
- Trained new employees on safe and productive water-treatment plant operation.
- Monitored and adjusted controls to maintain optimal water quality.
- Completed laboratory testing to measure pH levels and other water quality parameters.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
Sales Representative
Radio Shack Corporation
11.1998 - 08.2007
- Worked in sales of electronic equipment, focused on customer service.
- Opening personal and commercial accounts.
- Purchase orders.
- Inventory management.
- Receipt of merchandise, workshop orders, cash balances.
- Performance was recognized in the Golden Sales, an activity that recognizes excellent administrative work and sales of more than 250 thousand dollars annually.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Stayed up-to-date with industry trends to position company as market leader.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Streamlined sales process, reducing time from lead to close.
- Exceeded sales targets through effective planning and goal setting.
- Increased market penetration with introduction of innovative sales tactics.
- Conducted detailed market analysis to guide development of sales strategies.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Joined the Manager in Training Team, an opportunity that would allow me to acquire greater knowledge for development as Manager.
Education
MBA - Global Logistics
Inter-American University of Puerto Rico
Ponce, Puerto Rico12.2020
BBA - Finance
Inter-American University of Puerto Rico
Ponce, Puerto Rico12.2010
Skills
- Administration
- Logistics
- Sales
- Finance
- Supply Chain
- Warehouse Management
- Customer Service
- Organizational skills
- Teamwork
- Microsoft Office
- SAP
- Kronos
- Teams
- ERPs
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Project Management
- Performance Management
- Staff Development
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Business Administration
- Marketing
- Financial Management
- Business Planning
- Key Performance Indicators
- Expense Tracking
- Customer Relationship Management
- Staff Training
- MS Office
- Self Motivation
- Budget Management
- Professionalism
References
Available on request.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Tangible Assets Manager
Med Centro Inc.
01.2024 - 09.2024
Administration and Finance Supervisor
Puerto Rico Aqueducts and Sewers Authority
05.2021 - 12.2023
Owner
JM Design Inc.
06.2020 - 12.2022
Board of Directors Member
Med Centro Inc
02.2018 - 12.2023
Customer Services Manager/Supervisor
Puerto Rico Aqueducts and Sewers Authority
09.2011 - 05.2021
Fresh Water Treatment Operator
Puerto Rico Aqueducts and Sewers Authority
08.2007 - 09.2011
Sales Representative
Radio Shack Corporation
11.1998 - 08.2007
MBA - Global Logistics
Inter-American University of Puerto Rico
BBA - Finance
Inter-American University of Puerto Rico
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