JOSÉ COLÓN MARTÍNEZ
Lares
Summary
Professional Summary
Dynamic and detail-oriented Industrial-Organizational Psychology graduate with experience in social media management, customer service, and banking operations. Skilled in analyzing workplace behavior to improve organizational efficiency and employee engagement. Proven expertise in managing social media campaigns, creating engaging content, and fostering brand growth. Strong interpersonal and communication skills with a focus on delivering exceptional customer experiences. Adept at multitasking in fast-paced environments, with a results-driven mindset and a passion for problem-solving and continuous improvement.
Overview
7
7
years of professional experience
Work History
Universal Banker
PenFed Credit Union
01.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Social Media Specialist
DRV Distributors, LLC.
01.2021 - 10.2023
- Increased the company's social media presence: Facebook to80% and Instagram to120% by creating daily content and plan developments
- Coordinated the company's advertising and activity on numerous social networks, including Facebook, Instagram and WhatsApp
- Prepared and scheduled posts concerning product and event updates
- Shared relevant content, including articles, photos, and testimonials on how various products were used in different lifestyles and environments
Sales Manager
DRV Distributors, LLC.
01.2018 - 10.2023
- 2019-2021 Salesperson of the Year
- Monthly sales:10k ave
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Processed a range of documentation and entered information into databases
- Trained, coached, and supervised new staff members
- Pitched ideas on how to improve performance and efficiency
- Helped management to identify workflow issues and find solutions
Education
Certification - Real Estate
CRECollege
San Juan01.2024
BS - Social Sciences/ Industrial Organizational Psychology
University of Puerto Rico
Arecibo, PR01.2019
Skills
- Problem-Solving
- Teamwork
- Sales
- Customer service
- Leadership
- Handling conflict
- Mentoring
- Office administration
- Social media
- Branch operations
LANGUAGES
English: Advanced, Conversational English I & II
Spanish: Native
Timeline
Universal Banker
PenFed Credit Union
01.2024 - Current
Social Media Specialist
DRV Distributors, LLC.
01.2021 - 10.2023
Sales Manager
DRV Distributors, LLC.
01.2018 - 10.2023
BS - Social Sciences/ Industrial Organizational Psychology
University of Puerto Rico
Certification - Real Estate
CRECollege
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