Summary
Overview
Work History
Education
Skills
Idiomas
Awards
Publications
Training
Timeline
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José Enrique Feliciano Díaz

San Juan,PR

Summary

Experienced librarian skilled in recommending, interpreting, and evaluating diverse information sources. Proficient in assisting academic and information searches for various users. Recognized for attention to detail and organizational abilities. Proactive in utilizing technology to optimize performance and enhance customer experience.

Overview

23
23
years of professional experience

Work History

Cataloguing Librarian

Caribbean University Recinto De Bayamón
02.2021 - Current
  • Catalogued and organized books, materials and other documents for proper library management.
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Researched and acquired new library materials to maintain updated library collection.
  • Trained and supervised library staff, volunteers and other personnel.
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Maintained library databases to support accuracy and availability in circulation systems.
  • Collaborated with teachers and school administrators to develop library resources for students.
  • Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
  • Researched, planned, and set up attractive and informative library exhibits.
  • Instructed students on research techniques and use of online resources.
  • Provided expert instruction on using print and electronic resources during one-on-one consultations or group workshops.
  • Assisted library patrons with resolving computer problems.
  • Participated in professional development opportunities to stay current on industry trends and best practices.
  • Increased digital literacy among library users through creation and execution of computer workshops.
  • Curated special exhibits that increased cultural awareness and attracted diverse patronage.
  • Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
  • Kept catalog orderly and updated with latest material additions and removals.
  • Executed setup and breakdown of speakers, cables and computers.
  • Assisted with breakdown and reimplementation of AV equipment at new office locations.
  • Collected and analyzed statistics on program data and usage using Excel.

Librarian

Caribbean University Centro De Carolina
01.2018 - 03.2020
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Trained and supervised library staff, volunteers and other personnel.
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Maintained library databases to support accuracy and availability in circulation systems.
  • Collaborated with teachers and school administrators to develop library resources for students.
  • Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
  • Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
  • Researched, planned, and set up attractive and informative library exhibits.
  • Instructed students on research techniques and use of online resources.
  • Facilitated community engagement by planning and executing various educational programs, workshops, and events.
  • Provided expert instruction on using print and electronic resources during one-on-one consultations or group workshops.
  • Assisted library patrons with resolving computer problems.
  • Managed reserve desk collection of reference materials.
  • Participated in professional development opportunities to stay current on industry trends and best practices.
  • Spearheaded digital literacy initiative, equipping patrons with essential skills for digital age.
  • Curated special exhibits that increased cultural awareness and attracted diverse patronage.
  • Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
  • Resolved patrons' complaints tactfully and professionally.
  • Kept catalog orderly and updated with latest material additions and removals.
  • Greeted patrons warmly and offered to assist with issues or needs.
  • Classified and coded different types of materials according to library policies and organizational standards.
  • Responded to numerous reference calls daily, helping patrons with specific information needs.
  • Educated library patrons about policies for checking out materials and using resources.
  • Worked with teachers to provide students with lifelong learning and research skills.
  • Assisted with breakdown and reimplementation of AV equipment at new office locations.

Librarian

Caribbean University, Recinto De Bayamón
09.2007 - 12.2017
  • Provide reference services to students and faculty.
  • Catalog books, journals, audiovisual materials, and compact discs.
  • Offer workshops to students and faculty on the use of databases, information search systems, and reference management software, among other topics.
  • Write instructional modules on the use of the APA Manual, essay writing, and monograph preparation.
  • Create and edit policies on weeding, information use, and the development plan for the Information Literacy Program.
  • Offered information literacy workshops to students on the the following subjects: use of databases; the APA7 style manual; how to create résumés; how to use information search systems; how to use reference management software; and how to navigate the Canvas platform.
  • Wrote narrative reports.
  • Tabulated usage statistics and attendance data.
  • Coordinated extracurricular activities for the academic community.
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Instructed students on research techniques and use of online resources.
  • Trained and supervised library staff, volunteers and other personnel.
  • Created programs and activities to promote library usage and literacy.
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Collaborated with faculty to develop tailored research guides for course-specific assignments, resulting in improved student outcomes.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Provided expert instruction on using print and electronic resources during one-on-one consultations or group workshops.
  • Maintained library databases to support accuracy and availability in circulation systems.
  • Supported digital library collections containing e-books, audiobooks and digital media.
  • Collaborated with teachers and school administrators to develop library resources for students.
  • Managed reserve desk collection of reference materials.
  • Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
  • Participated in professional development opportunities to stay current on industry trends and best practices.
  • Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
  • Curated special exhibits that increased cultural awareness and attracted diverse patronage.
  • Researched, planned, and set up attractive and informative library exhibits.
  • Resolved patrons' complaints tactfully and professionally.
  • Classified and coded different types of materials according to library policies and organizational standards.
  • Greeted patrons warmly and offered to assist with issues or needs.
  • Kept catalog orderly and updated with latest material additions and removals.
  • Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
  • Responded to numerous reference calls daily, helping patrons with specific information needs.
  • Worked with teachers to provide students with lifelong learning and research skills.
  • Notified supervisors when major equipment repairs were needed.
  • Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
  • Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
  • Executed setup and breakdown of speakers, cables and computers.
  • Assisted with breakdown and reimplementation of AV equipment at new office locations.

Clinical Practice

Biblioteca de Estudios Generales de la UPR
08.2007 - 12.2007
  • As part of the Clinical Experiences graduate course, I had the opportunity to work on a digital reserve pilot project at the General Studies library of the University of Puerto Rico. In this project, digital reserve services were provided to students and professors from five different disciplines through the Blackboard platform.

Teaching Assistant

Facultad De Educación UPR
08.2006 - 05.2007
  • Drafting and writing communications
  • Providing student guidance
  • Coordinating activities
  • Editing documents
  • Conducting information searches
  • Promoting the use of the Faculty of Education's electronic portfolio to its students.

Research Assistant

Facultad De Educación UPR
08.2005 - 06.2006
  • Designing evaluation instruments
  • Conducting inventory of materials and equipment
  • Data analysis
  • Drafting reports and communications
  • Editing documents
  • Managing the computer lab
  • Guiding students in computer usage
  • Conducting information searches

Teaching Assistant

EGCTI UPR
10.2004 - 07.2005
  • Offering workshops to librarians and professors on the use of Blackboard and automation programs to counselors.
  • Drafting, writing and sending communications.
  • Tabulating evaluations.
  • Keeping the virtual community page updated for the evaluation of the academic programs of the University of Puerto Rico.

Writer

Fundación Nacional Para La Cultura Popular
07.2002 - 01.2004
  • Writing communications
  • Writing biographies of Puerto Rican artists; newspaper articles and press releases.
  • Drafting biographies of Puerto Rican artists; newspaper articles and press releases.
  • Archiving newspaper clippings.
  • Interviewing actors and musicians.
  • Conducting information searches and data collection for research projects focused on Puerto Rican popular culture.

Education

Master of Science - Ciencias y Tecnologías de la Información

Universidad De Puerto Rico, Recinto De Río Piedras
San Juan, Puerto Rico
01.2009

Bachelor of Arts - Humanidades, Programa General; sub especialidad en literatura

Universidad De Puerto Rico, Recinto De Cayey
Cayey, Puerto Rico
01.1998

Skills

  • Proficient in Microsoft Office and Google Docs
  • Experience with BlackBoard and Canvas
  • Experience with multiple web browsers
  • Experience with various messaging applications
  • Content creation for blogs
  • Experience with Destiny library management software

Idiomas

Spanish
Upper intermediate (B2)
English
Intermediate (B1)
French
Elementary (A2)
Portuguese
Elementary (A2)

Awards

Who’s Who Among Students Among Universities & Colleges Certificate

Publications

  • Feliciano, J. (2005, marzo). En torno a la autoestima y la motivación. Innovabilio Siglo XXI, 2, 1-4.


Training

  • Tercer Encuentro Nacional de Competencias de Información Marco para la Alfabetización Informacional en la Educación Superior creado por ALA/ACRL octubre 2018
  • Desarrollo de Destrezas de Información Digitales Taller Auspiciado por COBIMET abril 2018
  • Efectos de la revolución digital en la economía y la educación Taller Auspiciado por COBIMET marzo 2018
  • La implantación de competencias de información: de la teoría a las mejores prácticas Videoconferencia auspiciada por la Sociedad de Bibliotecarios de Puerto Rico
  • Beyond 2018: Transformation and Future of Academic Libraries Conferencia dictada por Meredith Farkas en el Recinto de Mayagüez de la Universidad de Puerto Rico
  • Nuevos retos en el acceso a la información Conferencias ofrecidas por la Dra. Marilyn Montalvo y el Dr. Iván Calimano en el Museo y Centro Humanístico de la Universidad del Turabo, Gurabo, P.R.

Timeline

Cataloguing Librarian

Caribbean University Recinto De Bayamón
02.2021 - Current

Librarian

Caribbean University Centro De Carolina
01.2018 - 03.2020

Librarian

Caribbean University, Recinto De Bayamón
09.2007 - 12.2017

Clinical Practice

Biblioteca de Estudios Generales de la UPR
08.2007 - 12.2007

Teaching Assistant

Facultad De Educación UPR
08.2006 - 05.2007

Research Assistant

Facultad De Educación UPR
08.2005 - 06.2006

Teaching Assistant

EGCTI UPR
10.2004 - 07.2005

Writer

Fundación Nacional Para La Cultura Popular
07.2002 - 01.2004

Master of Science - Ciencias y Tecnologías de la Información

Universidad De Puerto Rico, Recinto De Río Piedras

Bachelor of Arts - Humanidades, Programa General; sub especialidad en literatura

Universidad De Puerto Rico, Recinto De Cayey

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José Enrique Feliciano Díaz