José Pagán
Guaynabo
Summary
Detail-oriented professional with a strong commitment to customer service excellence. Proven track record in developing positive client relationships and enhancing service quality through consistent improvement techniques. Highly organized Booking Manager with expertise in optimizing booking systems and scheduling strategies, resulting in increased operational efficiency and client satisfaction. Resourceful Booking Manager known for high productivity and efficient task completion. Specialize in strategic planning, client relationship management, and contract negotiation. Excel in communication, problem-solving, and organization to ensure seamless booking processes and event scheduling.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Coca Cola
Bayamon
09.2025 - Current
- Ensured accurate and efficient order preparation according to dispatch instructions.
- Maintained cleanliness and organization in work areas, including loading zones and equipment.
- Collaborated with team to achieve timely order fulfillment.
- Utilized electronic equipment for documenting dispatch transactions per established procedures.
- Inspected and organized products for quick access and efficient dispatch.
- Reported discrepancies, product damage, or defective packaging for corrective action.
- Loaded merchandise onto transport vehicles, adhering to handling specifications and regulations.
- Executed proper rotation of stored products in dispatch areas to minimize losses.
Warehouse Technician
Crowley
Cataño
05.2025 - 09.2025
- Optimized workflow and operational efficiency through effective team collaboration.
- Ensured compliance with safety protocols to maintain a clean, organized work environment.
- Assisted in unloading trucks, verifying product quantities and descriptions.
- Prepared parcels for mailing by labeling, wrapping, and sorting according to size and weight.
- Operated shrink-wrap machines and conveyor systems to enhance packaging processes.
- Examined packages for damage, notifying vendors regarding replacement needs.
Rideshare Division Dispatcher
Internatonal Bridge
San Juan
10.2024 - 05.2025
- Coordinated dispatch operations for timely delivery of goods and services.
- Managed communication between drivers and clients to enhance service efficiency.
- Scheduled and assigned shipments to drivers based on priority and equipment availability.
- Collaborated with team members to address and resolve dispatch-related issues.
- Maintained accurate records of deliveries and driver activity logs for accountability.
- Assigned drivers to routes tailored to meet specific customer needs.
- Resolved customer complaints regarding service issues or delays promptly.
- Verified driver credentials before assigning routes or tasks.
Warehouse Technician
Crowley
San Juan
11.2023 - 10.2024
- Corresponded with establishment representatives to resolve damages, shortages, or specification nonconformance.
- Trained new staff on warehouse procedures and safety protocols to ensure compliance.
- Maintained safe working environment by adhering to established safety policies.
- Collaborated with team members to enhance efficiency of packing processes.
- Loaded and unloaded products from delivery trucks in an efficient manner.
- Examined packages for damage and notified vendors regarding replacement needs.
- Assisted in packaging and labeling of products for shipment according to company standards.
- Operated shrink-wrap machines and conveyor systems to facilitate product movement.
Band Booking Manager
BP Factory Entertainment
San Juan
01.2019 - 04.2023
- Artist management, marketing, and sales of the band's shows, in addition to coordinating the presentation dates of the shows and travel for the fifteen members. These tasks are not limited to others, such as: drafting contracts, preparing payroll, scheduling trips for activities outside PR, among others. Set and confirmed customer appointments.
- Developed effective scheduling processes to achieve production objectives.
- Set up the delivery of materials to arrive in time for the production start date.
Wellnes 4 Life
Self Employed
Guaynabo
05.2006 - 01.2019
- Aided clients seeking to maximize results by demonstrating exercises and equipment techniques suitable for specific skill level. Attend clients individually to develop plan of action based on health goals .
- Listened to customers needs and adapted class content and instructions to meet needs and enhance fitness and engagement. Keep content fresh and interesting .
- Built and continually expanded knowledge and expertise on latest fitness trends and programs .
Music Promoter
Self Employed
Guaynabo
07.2003 - 11.2006
- Managed relationships with industry, maintaining positive communication and collaboration.
- Discussed opportunities with industry connections and advocated for clients best suited for openings.
- Promote the product (deliver material from CD's to radio stations) coordinate interviews for the artist and create direct communication with the public relations officer .
Sales Executive
Equity Mortgage
San Juan
06.2005 - 05.2006
- Sales executive and management of other topics such as: orientation of mortgage financing products, analysis of credit experience
- Cultivated strong professional relationships with industry partners to drive business development.
- Explained features, advantages and benefits of products and services in clear, concise language.
- Developed and maintained records on customer contacts and used information to support effective follow-up opportunities.
Road Manager
Pina Music
San Juan
01.1999 - 02.2001
- Marketing and sales for the introduction of shows for the 'merengue' group 'Mambo' (20 members) and for the reggae music group 'Soul Rebel' (8 members). As well as book show events and schedule travels (local and outside PR), respectively. Pay each member of the band their share.
Duty Free Int. ''DFI'' Customer Service Sales Rep
Luis Muñoz Marin Airport
San Juan
03.1994 - 07.1999
- The sales representative in the duty-free shop makes sales according to the customer's request; this position requires the use of the cash register.
- Listened to and answered customer requests and questions about products and services.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- As a DFI representative, I had to take training regarding new products and sales.
Education
Some College (No Degree) - Natural Sciences
Universidad Ana G Méndez, Recinto Cupey
Hato Rey, PRSome College (No Degree) - Civil Engineering
Universidad Politécnica
Hato Rey, PRSkills
- Total ability to work as a team in order to achieve project goals, always seeking consistency in service quality, and vast knowledge in federal policies, budget, and booking procedures
- Driven to a fast-paced environment, and an adaptable professional who thrives in dynamic settings, demonstrating strong time management and proactive problem-solving
- Organized with an accurate attention to detail
- Empathetic, able to understand others' experiences, positive, and inclusive workplace culture builder
- Critical thinker with the ability to analyze information objectively, considering multiple perspectives
- Ability to manage and optimize financial resources effectively, minimizing risks to achieve business objectives
Certification
- Personal Trainer Certification, Recreation and Sports Agency, PR - Year 2009
- Crossfit Training Course - 2012
Additional Information
- Volunteering at the Animal Control Center, San Juan Township, PR / June 2021 - November 2021
Welcoming visitors and providing guidance pertaining to Covid-19 protocol and its implementation in the Center operations, this information was also provided to clients on during phone calls . Provide necessary orientation to visitors regards the services offered by the Animal Control Center . Assist veterinary technicians with the evaluation process, admission of animals and their preparation with pre and post-surgical sterilization processes and medical interventions, other tasks as needed .
Timeline
Warehouse Associate
Coca Cola
09.2025 - Current
Warehouse Technician
Crowley
05.2025 - 09.2025
Rideshare Division Dispatcher
Internatonal Bridge
10.2024 - 05.2025
Warehouse Technician
Crowley
11.2023 - 10.2024
Band Booking Manager
BP Factory Entertainment
01.2019 - 04.2023
Wellnes 4 Life
Self Employed
05.2006 - 01.2019
Sales Executive
Equity Mortgage
06.2005 - 05.2006
Music Promoter
Self Employed
07.2003 - 11.2006
Road Manager
Pina Music
01.1999 - 02.2001
Duty Free Int. ''DFI'' Customer Service Sales Rep
Luis Muñoz Marin Airport
03.1994 - 07.1999
Some College (No Degree) - Natural Sciences
Universidad Ana G Méndez, Recinto Cupey
Some College (No Degree) - Civil Engineering
Universidad Politécnica