José Rosario García
Caguas
Summary
Results-driven professional with a strong background in business architecture and strategic planning. Known for consistently improving operational workflows and implementing scalable solutions that align with organizational goals. Highly collaborative and adaptable to evolving business needs, adept at both process optimization and stakeholder engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Archictect, Advisor
Oriental
08.2022 - Current
- Engaged with stakeholders and business partners at various levels of hierarchy to understand business strategy and identify various outcomes.
- Managed large-scale digital projects from initiation through completion, consistently delivering results within scope, schedule, and budget constraints.
- Identified optimization opportunities such as increasing adoption of technology and simplifying products or services to drive long-term projects.
- Mentored junior team members with best practices to understand and contribute on our digital sales banking system growth.
- Served as a liaison between technical and non-technical stakeholders, ensuring that all parties were informed and engaged throughout project lifecycles.
- Analyze project data and facilitate the data-driven decision making within the organization by designing intuitive dashboards that provided actionable insights for executive leadership.
- Facilitated communication between stakeholders, ensuring a clear understanding of project goals and desired outcomes.
- Directed and led documentation of business requirements, functional specifications, and other client deliverables.
- Evaluated current processes to develop improvement plans.
Retail Channel Developments Advisor (Supervisor)
Oriental Bank
09.2018 - 08.2022
- Lead and supervise a group of process review specialists, which are in charge of review and find improvements opportunities on the bank retail channels.
- Identify process opportunities to reduce wastes and increase efficiency on the bank service to give the customer a better experience.
- Creation and Implementation for a new Bank Service System (PEGA)
- Responsible of capture all the business needs from each of the bank’s products SME (deposit, loans, cards, miscellaneous), to include the necessary information in the system.
- Create, as a business architect, the designs and mock ups for the new system functionalities according to the bank requirements
- Develop, prove and implements the functionalities along with developers by following the Agile project management approach.
- Automatization of customer services and system performances enhancements
- Branch capacity improvement by doing analysis and implementing a model to follow on branch network according to its customer volume
Engineer Technician
EATON
03.2017 - 09.2018
- 50% reduction in changeover and setup process on automated machines increasing department OEE by creating an assisted setup process, implementing setup tools, reducing internal and external activities
- Setup Reduction for press machines by implementing process steps and tools checklist, reducing transportation waste time, and creating visual aids to identify the correct equipment
- Process Standardization for production lines by creating and updating documents such as Manufacturing Instructions, Standard Work, Preventive Maintenance, and Process Control Instructions
- Team Leader of Operational Excellence team, leading and supervising lean technicians’ projects in all departments
- 5S machine and communal areas plant auditor securing the organization, cleaning, and sustainability of each of the five S’s in all departments
Education
Bachelor of Science - Industrial Engineering and Management
Universidad Del Turabo
Gurabo, PR01.2015
Skills
- Software development life cycle
- Business process modeling
- Cross-functional team leadership
- Customer Service
- Problem-solving abilities
- Operational Efficiency
- Organizational Management
- Project Management
- Process Improvement
- Data Analytics
- Business strategy
- MS Office (Word, Power Point, Excel, Project, Visio, Publisher)
Languages
Spanish, English Advanced
Native language
Certification
PEGA Certified Business Architect
Lean Six Sigma Yellow Belt
Project Management Professional (PMP) - In progress certification
8D problem resolution training
A3 problem solving training
Timeline
Business Archictect, Advisor
Oriental
08.2022 - Current
Retail Channel Developments Advisor (Supervisor)
Oriental Bank
09.2018 - 08.2022
Engineer Technician
EATON
03.2017 - 09.2018
Bachelor of Science - Industrial Engineering and Management
Universidad Del Turabo
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