Summary
Overview
Work History
Education
Skills
Languages
Timeline

Jose Aponte

Mayaguez

Summary

Dynamic professional with extensive experience at Hogar Crea Inc., excelling in relationship building and strategic planning. Proven track record in enhancing customer loyalty through empathetic conflict resolution and tailored support strategies. Skilled in decision-making and financial management, driving repeat business and satisfaction in high-pressure environments.

Overview

2026
2026
years of professional experience

Work History

Director

Hogar Crea Inc.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Service Representative

Supermarket Econo
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

Diploma - Barbero Y Estelista

NUC University , Mayagüez, PR
03.2025

High School Diploma - Toda La Materia

José M. Lazaro, Carolina,PR
05.1989

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Negotiation
  • Rules and regulations
  • Financial management
  • Sales management

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service Representative - Supermarket Econo
01.2023 - Current
Director - Hogar Crea Inc.
NUC University - Diploma, Barbero Y Estelista
José M. Lazaro - High School Diploma, Toda La Materia

Similar Profiles

CREATE PROFILE
Jose Aponte