No Degree - Barber Hair Stylist
NUC University
Mayaguez 
Jose Aponte
Manerger, Custermer Service
Mayaguez ,Puerto Rico
Education
Work History
Customer Service Lead
Supermercados Econo
Cabo Rojo
01.2023 - Current
- Supervised front-end customer service operations, ensuring prompt support at registers and service desk.
- Resolved customer complaints, returns, and price discrepancies while maintaining store service standards.
- Coordinated cashiers and courtesy staff to support efficient checkout flow during peak hours.
- Trained new associates on service procedures, register accuracy, and customer interaction expectations.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Overview
2
2
English and Spanish
4
4
years of professional experience
Skills
Email etiquette
Payment processing
Cash handling
Business writing
Customer complaint resolution
Department operations
Inventory control
Product location
Customer service excellence
Sales
Complaint handling
Timeline
Customer Service Lead
Supermercados Econo
01.2023 - Current
No Degree - Barber Hair Stylist
NUC University