Jose A. Rodriguez

Highly experienced and results-driven professional with over 11 years of expertise in the merchandising industry, including a year of supervisory experience in the auto-parts industry, seeking a challenging role as a Supervisor or Forklift Operator. Proven track record of driving operational efficiency, optimizing merchandising strategies, and providing leadership to achieve departmental goals. Eager to leverage my diverse skill set and leadership experience to contribute to a dynamic team and deliver exceptional results in a merchandiser environment.

• Orlando, Marrero, Supervisor, 787-567-0657, Puerto Rico Supplies Group
• Gabriel, Gonzalez, Trainer, 787-384-4121, AgroProduce
• Frances, Castro, Personal Reference, 785-375-4063, El Paso, TX

• Supervisory Skills (PRESENT AUTOZONE)
• Lead and supervise a team of parts sales representatives, providing guidance and support to ensure exceptional customer service and sales performance. Develop and implement strategies to drive parts sales, optimize inventory management, and meet or exceed sales targets. Train, mentor, and coach parts sales representatives to enhance their product knowledge, sales techniques, and customer service skills. Collaborate with store management to ensure effective merchandising, promotional activities, and inventory control within the parts department. Analyze sales data and customer feedback to identify opportunities for improvement and implement corrective actions as needed. Act as a liaison between the parts sales team and management, providing regular updates, insights, and recommendations for enhancing departmental performance. Received recognition for leadership and team development, contributing to a positive and productive work environment. Played a key role in optimizing inventory management, reducing stockouts and excess inventory through effective planning and execution. Developed and conducted training programs, resulting in improved product knowledge and sales skills among team members. Collaborated with store management to execute successful promotional campaigns, driving increased customer engagement and sales.
• Merchandiser (PRESENT)
• Develop and execute produce merchandising strategies to drive sales and maximize profitability. Analyze market trends and consumer preferences to make informed decisions about produce assortment. Collaborate with suppliers and internal teams to ensure high-quality and fresh produce offerings. Monitor and evaluate produce sales performance and adjust merchandising strategies accordingly. Provide mentorship and guidance to junior merchandising team members within the produce department. Act as a key liaison between produce merchandising, marketing, and sales departments to ensure alignment in strategies and goals. Successfully implemented produce presentation and promotion strategies resulting in significant sales growth. Established strong relationships with produce suppliers, contributing to the consistent availability of high-quality produce. Received commendation for consistently meeting and exceeding produce sales targets. Developed training programs for new produce merchandising team members. Played a pivotal role in the successful execution of promotional campaigns, resulting in increased customer engagement and produce sales.
• Warehouse
• Unload, stack, and move items as assigned, manual transfer of finished product. Sort, bundle, place in assembled units regularly. Record number of stock received and report to supervisor. Inspect all merchandise for damage and discrepancies with paperwork. Met refrigerated trucks at the dock to immediately unload perishable goods and transported to climate controlled storage areas. Load and unload shipment trucks. Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area. Forklift operator and valid certification. Operate powered industrial trucks to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks, into trucks or storage facilities. Utilize forklift, pallet jacks and reachers to move merchandise safety and minimize loss.
• Merchandise Processor
• Facilitated moving product throughout the distribution center by working areas. Made sure assets are in perfect condition to sell to our customers while contributing to a safe and clean work environment. Picked merchandise from designated areas to fulfill customer and store orders. Used of an RF Scanner to read barcodes and process merchandise by moving it to proper areas. Maintained a clean work area by removing empty pallets, sweeping and cleaning up boxes and other debris. Tagged incoming merchandise with warehouse identifications. Placed unloaded merchandise on correct shelf locations. Used radio frequency equipment to track all merchandise. Adhered to pick sheets and schedules to select items for shipments. Moved all merchandise accordingly to schedules and safety guidelines. Attended all employee meetings and trainings workshops to maintain knowledge.
• Human Resources Specialist
• Successfully trained to perform the following duties: Handle annual evaluation details from the processing, coordination of requests, as well as responding to inquiries of evaluations when one party does not agree with performance grades received. Work with soldiers who are eligible for promotion and arrange the promotion ceremony with the chain of command. Handle the paperwork when soldiers are denied promotion and arrange the paperwork for those who request reconsideration for advancement and changes to current MOS. Prepare and monitor all transfers and discharges from the command or Army in general from soldiers either fulfilling their enlistment duties or punished and required to become separated from the Army involuntarily.
• Customer Service Skills
• Acted as a liaison between customers and companies, as needed. Assisted with complaints, orders, errors, account questions, billing, cancelations, and other queries. Resolved customer complaints via phone, email, or mail. Used telephones to reach out to customers and verify account information. Greeted customers warmly and ascertain problem or reason for calling. Advised on company information. Suggested solutions when a product malfunctions. Handled product recalls. Proficient in MS Word, Excel, Power Point, various email servers, internet proficient and other computer programs.
• Physical Demands, Safety, Language and Other Information
• Worked in repetitive and physically demanding environment with frequent bending and lifting (up to 80 lbs.). Regularly required to stand, walk, bend, crouch, squat, stoop or kneel. Bilingual, fluent in English and Spanish. Valid driver’s license and forklift operator training and license. Have my own transportation. Available to work Sunday thru Saturday, any schedule. Ability to work overtime.