Zorybeth Torres
Apex
Summary
Dedicated healthcare professional adept at coordinating training, paperwork, and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Oriental Bank
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed a large volume of customer service every day with a positive attitude and focus on customer satisfaction.
Health Educator
Fiesta Cristiana
01.2020 - 12.2022
- Educated the population about disease management and prevention
- Attended conferences and events to stay up-to-date with industry trends and planning standards
- Handled important administrative work such as community diagnostics, audits, data spreadsheets, and monthly calendar
- Managed event logistics and operations
- Coordinated schedules and timelines for events
- Managed administrative logistics of event planning, event booking, and event promotions.
Senior Medical Secretary
Ellwood City Medical Center
01.2018 - 12.2019
- Delivered high-quality administrative and customer service to sustain patient and workflows
- Registered new patients in electronic medical records prior to appointment scheduling
- Maintained current and accurate medical records for patients
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Enhanced office productivity by handling a high volume of callers per day.
Education
Community Health Worker
National Diabetes Prevention Program
High School Diploma
Skills
- HIPAA Guidelines
- Organized and detail-oriented
- Customer Service
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Professionalism and Courtesy
Certification
Community Health Worker, National Diabetes Prevention program, 06/01/22, 06/01/22
Languages
English
Fluent
Spanish
Fluent
Timeline
Customer Support Representative
Oriental Bank
12.2022 - Current
Health Educator
Fiesta Cristiana
01.2020 - 12.2022
Senior Medical Secretary
Ellwood City Medical Center
01.2018 - 12.2019
Community Health Worker
National Diabetes Prevention Program
High School Diploma
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