Jose George-Nazario
Bayamon
Summary
Experienced in billing operations with a strong background in invoice processing and compliance verification. Successfully managed customer billing inquiries, ensuring timely resolutions and effective communication, which contributed to enhanced client satisfaction. Demonstrated ability to analyze data for process improvements, leading to streamlined operations and improved efficiency in service delivery. Proven track record of monitoring account receivables and maintaining positive relationships with clients and vendors.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Manager
Condado Vanderbilt Hotel
San Juan
05.2021 - 01.2026
- Led a team of customer service representatives, enhancing service delivery and improving guest satisfaction scores through targeted training initiatives.
- Analyzed customer feedback data to identify trends, driving proactive adjustments to service protocols that enhanced the overall guest experience.
- Collaborated with various departments to align service strategies, ensuring seamless operations and consistent messaging across the organization.
- Developed and implemented streamlined processes for handling guest inquiries, resulting in reduced response times and improved service efficiency.
Billing Specialist
Impact windows and doors
Bayamon
02.2018 - 05.2021
- Processed and verified invoices, ensuring accuracy and compliance with company policies to streamline billing operations.
- Managed customer billing inquiries, providing timely resolutions and enhancing client satisfaction through effective communication.
- Utilized billing software to generate reports and track payment statuses, contributing to improved cash flow management.
- Monitored account receivables and followed up on outstanding payments, maintaining positive relationships with clients and vendors.
Education
Escuela Central De Artes Visuales
San Juan, Puerto RicoSkills
- Invoice processing
- Compliance verification
- Customer billing inquiries
- Payment tracking
- Account receivables management
- Client communication
- Data analysis
- Team leadership
- Process improvement
- Guest satisfaction
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Manager
Condado Vanderbilt Hotel
05.2021 - 01.2026
Billing Specialist
Impact windows and doors
02.2018 - 05.2021
Escuela Central De Artes Visuales