Jose Gonzalez Montalvo
Mayagüez
Summary
Resourceful and experience bilingual Disaster Recovery (FEMA) compliance, and Family Reunification (Office of Refugee Resettlement) Case Manager Specialist, Case Manager Specialist Supervisor, Call Center Supervisor, Inspector and Construction Cost Analyst for Federal Programs, Agencies, or Federal Contractors. Business Administrator, with Law knowledge and community support programs experience. Knowledgeable in mediation and arbitration techniques. Searching for a position in a highly professional environment, where working experiences, education, leadership, and communication skills can be applied for the benefit and growth of all parties involved. Very focused on details, health, and security on working areas, and disaster sites with OSHA Trainings, examining contracts and official documents to minimize conflict between contract language and practices.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Manager Specialist
ENDEAVORS – (PCC – Pecos Children’s Center – ICF)
01.2024 - 01.2024
- 60 hours weekly
- Coordinate Unaccompanied Alien Childs (UAC) family reunification efforts in Country of Origin (COO) and sponsors in USA following thoroughly Office of Refugee Resettlement (ORR) policies.
- Improved minors outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Enhanced communication between minors and service providers, resulting in better coordination of care.
- Conducted detailed assessments of minors needs, strengths, and barriers, ensuring appropriate resource allocation.
Case Manager
ICF – Strategic Consulting
05.2023 - 01.2024
- 40 hours weekly
- Case managing applicant’s cases for Community Energy and Water Resilience Installation – Mitigation Grant (CEWRI-MIT PR Program).
- Maintained accurate documentation on roughly 200 cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
Housing Damage Inspector
DLC ASSOCIATES - Puerto Rico
09.2022 - 05.2023
- 40 hours weekly
- Conduct roughly 80 housing inspections to determine level of damage that house endured by specific natural disaster.
- Improved inspection efficiency by implementing advanced data analysis tools and techniques.
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
Case Manager Specialist
ENDEAVORS – (PCC – Pecos Children’s Center – ICF)
01.2022 - 10.2022
- 50 hours weekly
- Coordinate roughly 200 Unaccompanied Alien Childs (UAC) family reunification efforts in Country of Origin (COO) and sponsors in USA following thoroughly Office of Refugee Resettlement (ORR) policies.
- Improved minors outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Enhanced communication between minors and service providers, resulting in better coordination of care.
- Conducted detailed assessments of minors needs, strengths, and barriers, ensuring appropriate resource allocation.
Lead Case Manager Specialist
ENDEAVORS – (PCC – Pecos Children’s Center – EIS)
03.2021 - 12.2021
- 85 hours weekly
- Lead teams up to ten (10) Case Managers working with Unaccompanied Alien Childs (UAC) family reunification efforts in Country of Origin (COO) and sponsors in USA following thoroughly Office of Refugee Resettlement (ORR) policies.
- Improved minors outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Enhanced communication between minors and service providers, resulting in better coordination of care.
- Conducted detailed assessments of minors needs, strengths, and barriers, ensuring appropriate resource allocation.
- Developed and implemented training programs for new case managers, improving overall team performance.
- Provided mentorship to junior case managers, fostering professional growth within team.
- Participated in ongoing professional development opportunities, contributing to a culture of learning within the organization.
CCA – Construction Cost Analyst
ENDEAVORS – SMART SOCIAL SERVICES
10.2018 - 04.2020
- 40 hours weekly
- Conduct roughly 500 inspections to natural disaster survivor’s houses, corroborates damages suffered, and gathers information that proves damages were caused by hurricane Maria, in accordance with FEMA guidelines.
- Collaborated with cross-functional teams to develop more efficient workflows, reducing operating costs across organization.
- Supported project managers in monitoring ongoing projects budgets, keeping track of costs versus benefits throughout their execution.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Stayed current with FEMA and Red Cross regulations and standards to produce cost estimates in compliance with all relevant laws.
Project Manager Inspector
STEP Program (KTA Company)
05.2018 - 10.2018
- 50 hours weekly
- Conduct roughly 800 houses final inspections for STEP Program (Sheltering and Temporary Essential Power Program).
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Certified correct use of FEMA fundings by contractors and applicants.
- Ensure safe and secure house space for families.
Disaster Case Manager
STEP Program, (Adjusters International Company)
01.2018 - 05.2018
- 60 hours weekly
- Served as liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
- Assessed client needs, identifying appropriate resources for their long-term recovery goals.
- Collaborated with interagency partners to streamline service delivery, reducing duplication of effort and expediting assistance to clients in need.
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
Sales and Business Professional Services and Assessment
Gonzalez Freelance Services
12.2008 - 09.2017
- Collaborated with marketing team to design eye-catching displays, showcasing promotional items effectively for increased sales.
- Maintained up-to-date knowledge on product features, pricing, and industry trends to provide accurate information to customers.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sales & Marketing Executive
Baco Sign Group
01.2005 - 12.2007
- Responsibilities include tasks such as achieving sales quotas, organizing weekly and monthly routes, create business opportunities, reach and exceed marketing and company goals.
- Developed strong client relationships for increased customer loyalty and repeat business.
- Boosted sales revenue by implementing innovative marketing strategies and campaigns.
- Designed eye-catching promotional materials that captured consumer attention and drove engagement.
Field Supervisor
Petro West, Inc.
12.2003 - 12.2004
- Responsibilities include tasks such as supervising personnel, quality control, purchases of lubricants, equipment parts, and logistics for product delivery.
- Conducted thorough site inspections to maintain compliance with industry regulations and environmental standards.
Business & Sales Manager
Cell Net Cellular & Wireless
12.2001 - 11.2003
- Responsibilities including tasks such as management of kiosks and main store.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
J.D. -
Eugenio Maria De Hostos Law School
Mayagüez, PR05.2012
MBA - Human Resources - Marketing
Pontifical Catholic University of Puerto Rico
Mayagüez, PR05.2009
BBA - Marketing
Pontifical Catholic University of Puerto Rico
Mayagüez, PR05.2000
Skills
- Business Administration and development
- Dispute Resolutions
- Human Resources Knowledge
- Law Knowledge, Discovery, and Research Experience
- Parliamentary Procedures Knowledge
- Mediation and Arbitration Knowledge
- Project Management Courses Completed
- MS Office Suite
- UC Portal (Office of Refugee Resettlement)
- Canopy Portal (HORNE Corp Disaster Recovery Portal)
- CAN (Red Cross Disaster Case Management web page and database)
- Client Advocacy
- Ethical Practice
- Case Management
Certification
- Adult and Pediatric First Aid/CPR/AED Training, American Red Cross, 05/14/2021, 2 years, 00MIBBJ
- FEMA Community Region II Seminars, Preventing Disaster Fraud, Hurricane Preparedness on the Caribbean During COVID-19 Pandemic, ShakeOut, Earthquake Preparedness, Preparedness Planning for Tsunami, USDA Rural Development - Program and Funds, July 2020, Present
- University of Puerto Rico Legal Education Program Seminars, Federal Contracts and Grants in the Context of Disaster Recovery, 3 hours, 04/16/2020
- Project Management Professional Course, March 2020
- OSHA: 30-Hours Construction Safety and Health, 10/06/2019, #12-602227505
- OSHA: 15-Hours Disaster Site Worker Training, 03/14/2020
- Seminar: Tools to Increase Emotional Resilience During Disaster Management Efforts, FEMA Branch, Presbyterian Disaster Assistance (PDA), 05/24/2019, Aguadilla, P.R.
- CAN Web Page Training, Red Cross Disaster Case Management web page
- DLAN Software, STEP Program Inspection Software
- PII Training, Personally Identifiable Information, Homeland Security, Privacy at DHS: Protecting Personal Information
- Mediation and Arbitration Techniques, Eugenio Maria de Hostos Law School
- Legislation Techniques, Eugenio Maria de Hostos Law School
- Parliamentary Procedures trainings, Mayaguez, P.R.
Languages
Spanish
Proficient
C2
English
Advanced
C1
Extracurricular Activities
West Region Greek Counsel, Counsel founding group. Organize several charity or community events., 2015, Present Eugenio Maria de Hostos Law School Student Council, Class Representative, 08/09, 05/12, Applicants Evaluator Committee and interviewer of new applicants (2010 – 2012). Master of Ceremony for activities that involved Student Council matters. Phi Eta Mu Fraternity, President of the Community and Disaster Recovery Efforts Committee (August 2014 - Present). Awarded with the Felix Ochoteco Medal: highest recognition given to an alumni member (2014). Supreme Council Directive (Counselor of Western Region Chapters) (2013-14; 2017-18). President of Rafael “Pepín” Justiniano Alumni Chapter (2002-03). Awarded with the José Menéndez Medal: highest recognition given to a student member (1997). Provided motivational and leadership seminars for new student members (1996 – Present). Society of Human Resources Management, 2007, 2009, Society founding group for the Pontifical Catholic University of P.R., Mayaguez Campus Chapter. College Softball Team (LAI, “Interuniversity Athletic League”), Pitcher, 1997, 1999 American Bowling Congress (ABC), 1990, 2007; 2017-Present, Organized fund-raising tournaments for local non-profit organizations. Classified bowler for the National Team Eliminatory (1992-95).
Timeline
Case Manager Specialist
ENDEAVORS – (PCC – Pecos Children’s Center – ICF)
01.2024 - 01.2024
Case Manager
ICF – Strategic Consulting
05.2023 - 01.2024
Housing Damage Inspector
DLC ASSOCIATES - Puerto Rico
09.2022 - 05.2023
Case Manager Specialist
ENDEAVORS – (PCC – Pecos Children’s Center – ICF)
01.2022 - 10.2022
Lead Case Manager Specialist
ENDEAVORS – (PCC – Pecos Children’s Center – EIS)
03.2021 - 12.2021
CCA – Construction Cost Analyst
ENDEAVORS – SMART SOCIAL SERVICES
10.2018 - 04.2020
Project Manager Inspector
STEP Program (KTA Company)
05.2018 - 10.2018
Disaster Case Manager
STEP Program, (Adjusters International Company)
01.2018 - 05.2018
Sales and Business Professional Services and Assessment
Gonzalez Freelance Services
12.2008 - 09.2017
Sales & Marketing Executive
Baco Sign Group
01.2005 - 12.2007
Field Supervisor
Petro West, Inc.
12.2003 - 12.2004
Business & Sales Manager
Cell Net Cellular & Wireless
12.2001 - 11.2003
J.D. -
Eugenio Maria De Hostos Law School
MBA - Human Resources - Marketing
Pontifical Catholic University of Puerto Rico
BBA - Marketing
Pontifical Catholic University of Puerto Rico
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