Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jose Rodriguez

Ponce

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Cefco. Proven ability to enhance customer loyalty through effective problem-solving and cash handling. Recognized for training and mentoring staff, fostering a positive work environment, and maintaining high standards of operational efficiency. Adaptable and reliable, committed to excellence.

Overview

2019
2019
years of professional experience

Work History

Cashier Team Lead

Cefco
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Increased customer loyalty and retention.

Cook Shift Leader

Wingstop
09.2015 - 11.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Increased customer loyalty and retention.

Shop Supervisor

Versalift Southwest
06.2010 - 06.2015
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Monitored areas for security issues and safety hazards.

Education

High School Diploma -

Manuel García
Rincón Puerto Rico
06.2003

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Positive attitude
  • Flexible schedule
  • Cash register operation
  • Store opening and closing
  • Money handling
  • Product restocking
  • Heavy lifting
  • Product knowledge
  • Adaptability and dependability
  • Store policies enforcement

Accomplishments

Made it from a regular emploee to shop supervisor doing all the training of the new hires which i also did the hiring. Testimg and training

Languages

Spanish
English

Timeline

Cook Shift Leader

Wingstop
09.2015 - 11.2018

Shop Supervisor

Versalift Southwest
06.2010 - 06.2015

Cashier Team Lead

Cefco

High School Diploma -

Manuel García

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Jose Rodriguez