Jose Torres Gonzalez
San Juan
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Offering exemplary leadership skills and several years of experience in sales.
Overview
30
30
years of professional experience
Work History
Customer Service and Sales Supervisor
Liberty Mobile
San Juan, Puerto Rico
11.2021 - 05.2024
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Maintained relationships with customers through regular follow-up calls and emails.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Developed and implemented sales strategies to increase customer base.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supported sales team members to drive growth and development.
- Recruited and trained new employees to meet job requirements.
- Directed and supervised staff performance.
- Reviewed customer complaints to determine appropriate methods for resolution.
Customer Service Representative
AT&T Mobility Puerto Rico
Guaynabo, Puerto Rico
08.2013 - 11.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mi-60 Floor Customer Service and Sales Support
- Head Hats Team.Assisted on transitioning tech-support group to Sales and Service
Sales Coordinator
Universal Pictures of Puerto Rico
San Juan, Puerto Rico
09.1994 - 08.2012
- Maintained accurate records of sales activity and generated reports for management review.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Planned trade shows and conferences for new product launching or existing product promotion.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Performed follow-up calls with customers after each sale was completed.
- Processed orders received from customers within specified timelines.
- Supported sales team by delivering current territory sales data and costing information.
Education
Certification - Computer Accounting
MBTI Business Institute
San Juan10-1993
Some College (No Degree) - Accounting And Finance
Interamerican University
San JuanSkills
- Order Management
- Sales Coaching
- Sales team assistance
- Workflow Management
- Performance Evaluation
- Inventory Control
- Sales Strategies
- Goal Setting
- Active Listening
- Excellent Communication
- Problem-solving abilities
- Task Prioritization
- Team building
Languages
English
First Language
Spanish
Proficient (C2)
C2
Accomplishments
Top Sales Performance
Top Mi60 Sales Performance
Timeline
Customer Service and Sales Supervisor
Liberty Mobile
11.2021 - 05.2024
Customer Service Representative
AT&T Mobility Puerto Rico
08.2013 - 11.2021
Sales Coordinator
Universal Pictures of Puerto Rico
09.1994 - 08.2012
Certification - Computer Accounting
MBTI Business Institute
Some College (No Degree) - Accounting And Finance
Interamerican University
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