JOSE VARGAS VELEZ
Río Grande
Summary
Experienced with guest relations, staff supervision, and service improvement. Utilizes effective communication and leadership to ensure seamless operations and guest satisfaction. Track record of implementing training programs and resolving conflicts efficiently.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Guest Service Supervisor
Puerto Rico Ferry by Hornblower
04.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Oversaw Terminal operations, ensuring accuracy in reservations, billing procedures, and information updates.
- Implemented new training programs to enhance employee performance and improve overall guest experience.
- Conducted regular team meetings, fostering a positive work environment and open communication among staff members.
- Managed conflict resolution between guests and employees when needed resulting in timely resolutions without escalation.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
General Manager
Advance Auto Parts
01.2018 - 12.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Create & Execute action plans in different sales channels as: DIY, Commercial Accounts & Workshop, in order to achieve sales objectives
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Assistant General Manager
Advance Auto Parts
04.2014 - 11.2018
- Responsible for supervising and analyze the Store Inventory, complying with the required procedures, such as: Cycles counts, Take zeros, shipping decrease, shipping increase
- Supervise and support Commercial accounts department, ensuring compliance with all required procedures such as: daily commercial cars inspections, Daily calls to the mechanics, and commercial clients, ensuring the best prices and services to our clients
- Responsible for creating and maintaining a committed work environment, letting each team member know what the company's needs and objectives are, using our reports, as Ignite reports
- Responsible for directing each team Member, according to the company protocols and standards, such as: Returns, Warranty in parts, defectives, Credits and money returns
Experience & Guest Attention Asist Manager
Hotel Gran Melia
02.2004 - 04.2014
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
Education
Associate of Arts - Bussinnes Administration
Universidad Del Este
Carolina, PR04.2003
Skills
- Efficient Task Management
- Strong Communication Skills
- Customer Engagement
- Team Supervision
- Effective Leadership
- Client Relations Management
- Decision-making capacity
- Schedule setting
- Operations management
- Guest Satisfaction Enhancement
- Teamwork and leadership
- Computer skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
- CPR
ID
- TWIC
Timeline
Guest Service Supervisor
Puerto Rico Ferry by Hornblower
04.2022 - Current
General Manager
Advance Auto Parts
01.2018 - 12.2021
Assistant General Manager
Advance Auto Parts
04.2014 - 11.2018
Experience & Guest Attention Asist Manager
Hotel Gran Melia
02.2004 - 04.2014
- CPR
Associate of Arts - Bussinnes Administration
Universidad Del Este
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