Summary

Overview

Work History

Education

Skills

Timeline

Jose Zayas Sanchez

Summary

Experienced retail management professional with a proven track record of optimizing store operations and delivering exceptional customer service. Adept at leading teams and adapting to evolving business demands. Dedicated to driving sales and promoting a collaborative work environment.

Overview

6

6

years of professional experience

Work History

Assistant Store Manager

Psycho Bunny

04.2024 - Current

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Key Holder

Psycho Bunny

06.2023 - 04.2024

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Client Engagement and Assistant Manager

Office Depot

01.2022 - 06.2023

Interacted with internal contacts and existing clients as scheduled
Deployed the best client management systems and executed the best business development practices
Completed required activities such as obtaining and revising account information
Assisted with the screening of new recruits
Trained and mentored new employees
Settled interpersonal issues between employees

Print Services Supervisor

Office Depot

08.2020 - 12.2022

Consistently met my short and long-term targets
Handled customer complaints with empathy and composure
Proactively participated in meetings and helped create new practices
Work on personalized and unique solutions and options for each client in order to satisfy their needs
Work with different commercial accounts, packaging, collection, writing emails and train the work team to ensure the best photocopy service

Sales Associate

Office Depot

08.2019 - 01.2020

Operated cashier stand to help customers efficiently and processed reward cards to benefit customers when appropriate
Maintained sales report and met monthly quotas
Maintained and operated store during manager's absence
Completed weekly price changes and assisted in inventory control
Created attractive merchandise displays with strategic product placement that attracted customers into the store maximizing purchases

Visual Merchandiser

Retail Group

12.2018 - 02.2019

Assembling and removing seasonal store displays
Brainstorming brand-friendly concepts for future displays
Managing a design budget of $4,500 per year
Planned displays taking into account store layout and footfall

Education

BBA - Marketing

Interamerican University, Bayamón, Puerto Rico

05-2024

Skills

Service-Oriented Attitude
Staff Assessment Expertise
Collaborative Relationship Building
Strong Oral Communication Skills
Strategic Problem Solving
Fluent in English and Spanish

Marketing Strategy Development
Stock Management
Customer Service Expertise
Leadership Development
Team Leadership
Skilled in Managing POS Technologies

Timeline

Assistant Store Manager - Psycho Bunny

04.2024 - Current

Key Holder - Psycho Bunny

06.2023 - 04.2024

Client Engagement and Assistant Manager - Office Depot

01.2022 - 06.2023

Print Services Supervisor - Office Depot

08.2020 - 12.2022

Sales Associate - Office Depot

08.2019 - 01.2020

Visual Merchandiser - Retail Group

12.2018 - 02.2019

Interamerican University - BBA, Marketing