Josean Nazario Méndez
Isabela
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Consultant Representative
WINDMAR HOME
07.2024 - Current
- Developed and implemented solar energy solutions for residential and commercial customers.
- Maintained schedules of appointments with prospective and established customers.
- Prepared proposals, negotiated terms and closed product and service sales.
- Talked with customers about benefits of solar power in comparison with traditional power services.
Customer Service and Technical Support Representative
LIBERTY
07.2011 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Troubleshot customer inquiries related to software and hardware issues.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Recommended upgrades or additional features that could enhance user experience.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
- Documented all activities related to technical support including processes, updates, changes made.
Sales Representative
CLARO INTERNET, CLARO T.V and Puerto Rico Telephone
01.2009 - 01.2011
- Created detailed reports on daily, weekly, and monthly sales activity.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
Education
BA in Business of Administration with a Mayor in Human Resources Management. -
UNIVERSITY OF PUERTO RICO AGUADILLA
12.2014
Skills
- Proactive
- Adaptability
- Attention to Detail
- Systems Analysis
- Security Protocols
- Technical Support
- Application support
- Network configuration
- Training abilities
- Call Center Operations
- Client Relations
- Sales Presentations
- Product description
- Customer Relationship Building
Phone
(787) 646-2031, (787) 908-6223
Programs
- CSG International
- SERV Assure NXT
- Marvin Self Help
- X Perience DZS
- Adtran AOE
- JIRA LLA
- Sigma
Certification
- Emergency Response Preparedness Certificate — Federal Emergency Management Agency(FEMA), OSHA, or other recognized bodies.
- 10 Hour Construction Industry Outreach OSHA
- National Incident Management System (NIMS) IS-100.C, Introduction to the Incident Command System – FEMA.
- Incident Command System for Single Resources and Initial Action Incidents IS-200.C – FEMA Emergency Management Institute.
- IS-244.B Developing and Managing Volunteers
- IS-288.A The Role of Voluntary Organizations in Emergency Management
- IS-405 Mass Care/Emergency Assistance Overview
- National Incident Management System (NIMS) Introduction Course IS-700.b – Federal Emergency Management Agency.
- IS-703.B National Incident Management System Resource Management
- IS-800.D National Response Framework, an Introduction
Timeline
Sales Consultant Representative
WINDMAR HOME
07.2024 - Current
Customer Service and Technical Support Representative
LIBERTY
07.2011 - Current
Sales Representative
CLARO INTERNET, CLARO T.V and Puerto Rico Telephone
01.2009 - 01.2011
BA in Business of Administration with a Mayor in Human Resources Management. -
UNIVERSITY OF PUERTO RICO AGUADILLA
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