Summary
Overview
Work History
Education
Skills
Timeline
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Jose Carlos Rivera

San Juan

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

16
16
years of professional experience

Work History

Function Manager/DC Supervisor

Walgreens Distribution Center
07.2014 - Current


  • Supervise a group of 25-40 team members.
  • Responsible for the daily operations of the area, including maintaining the budget, meet and exceed KPI targets, ensure efficient product flow, daily performance and process improvements.
  • Establish a project portfolio to identify, implement and sustain initiatives in the operations related to productivity, inventory management, safety, engagement and process improvement.
  • Leads investigations to address safety issues and operational opportunities, identify root cause and establish action items.
  • Able to successfully implement operational improvements impacting operational productivity from 90% to 105%, reduce 25% of daily hours in the department replenishment operations.
  • Leads the implementation of the Center of Excellence SOP's.
  • Leads the RFC building operations in Catano, PR including the inbound and outbound operations, fleet cleaning, maintenance and return of goods.
  • Lead a project for the implementation of a new Full Case conveyor as part of the Green Belt certification
  • On July 2020, the position was renamed to DC Supervisor.
  • Leads the DC inventory management, administration, audit and IT teams.
  • Leads the Bi-Annual inventory process including plan command center, equipment analysis and assignment, leaders and team members training, pre-count, inventory count and reconciliation process.
  • Currently leads the Inbound operations in Carolina and serve as the primary liaison between vendor, merchandising and the Distribution Center.

Sr Continuous Improvement Engineer

Walgreens Distribution Center
09.2017 - 09.2019
  • Lead and support the implementation of the Lean Methodology in PR DC's.
  • Develop with General Manager the strategic project plan for PR DC's each fiscal year.
  • Participate in corporate financial meetings to conduct KPI's analysis and identify areas of opportunities for potential improvement projects.
  • Manage project portfolio that includes improvements for local buildings, supports others DC's in USA and project collaboration with PR Store Operations team and report progress, milestones, savings and other key aspects of active projects.
  • Lead, facilitate and support the PR Ops team on continuous improvement activities including Kaizens, 5S, Root Cause analysis and DMAIC projects.
  • Provide training to managers and team members in several topics including COE's (Center of Excellence) SOP implementations, Lean tools utilization and Microsoft Excel among others areas.
  • Supervise a Lean Specialist including monitor his/her progress, professional development plan and annual performance review.
  • Improve Pick and Load process in the RFC building.
  • Redesign Store Return Process.
  • Conduct data gathering and analysis of global comprehensive loss (US and PR Stores).
  • Lead Waxahachie DC (Texas, US) Kaizen “ Zero Picks”.
  • Conduct data gathering and analysis of PR productivity rates for improvement-Implement Wave Purity Process in PR.
  • Supervise and coach other projects including: New Kanban process for Split Case department and redesign RFC annex building usage.

Replenishment Specialist

Walmart Home Office
07.2012 - 07.2014
  • Manager responsible of demand planning, strategies implementation and fulfillment of Walmart PR Pharmacy department and Perishable Inbound Warehouse for 18 Walmart and 24 Amigo stores.
  • Identify and analyze root cause of opportunities in order to implements and monitor strategies in the automated purchasing system ensuring department in stock and inventory levels goals.
  • Analyze sales history, items profile and other parameters to provide accurate forecast.
  • Evaluates new item programs and modular implementations to define dates for creation, ships, receive and shipping to ensure programs launching date.
  • Creates, coordinate and supervise among the supply chain manually containers orders to support business quantities needs in a costly and timely manner.
  • Support the merchandising team in the analysis and follow up of tabs, shoppers and special events forecasts. Study and optimize ROI of warehouse items.
  • Coordinates vendor meetings to ensure level of service, new business opportunities and negotiations.
  • Manage special projects including planning, management of resources, meetings, negotiations; implementations and monitoring.
  • Being recognized for merchandising support resulting in increase of sales in multiples department and for execution and results among all Replenishment Managers.
  • Been elected as one of "Professional Career Success Story in Walmart PR" published on July 2013 in Walmart monthly magazine.

Logistic Quality Assurance and Systems Supervisor

Walmart Distribution Center
04.2011 - 07.2012
  • Responsible of supervise Walmart Distribution Center Audit Team including development, training, coaching, hiring and performance tracking management of the department associates.
  • Plan, coordinate and executes weekly and monthly audits to ensure that DC meets compliances and regulated laws.
  • Monitor and analyze operations Key Performance Index including Accuracy, Quality, Productivity in order to identify opportunities, support the Capacity Planning and present them to the organization.
  • Identify, investigate and follow up opportunities with a higher level of complexity found either by audit team or management team.
  • Manage the execution of QA guidelines, procedures and programs.
  • Document, implement and monitor SOP's in order to ensure continuous improvement in the daily operations.
  • Give support in implementation, updates and validation of the whole DC operational system. Been recognized with the "Top Management Leader of the Quarter" Award on August 2011.

Inventory Analyst

Walmart Home Office (Sam's Club Division)
12.2009 - 04.2011
  • Responsible of the planning and management of the consumer electronic inventory of PR Sam's Club ten stores.
  • Ensure to maintain an in stock of 98% in all the items and 100% on the top 15 higher sales items.
  • Create and monitor purchase orders in the purchasing system to ensure items arrived according to planned lead time.
  • Maintain low levels of inventory according to the company budget.
  • Create forecast of sales of all categories according to seasons and items transition.
  • Communicate every day with local and outside vendors to ensure allocations of items.
  • Gives inventory support on negotiations with local and outsides vendors.
  • Identify, communicate and present solutions of monthly opportunities including: out of stock, opportunities in the traffic supply chain and high inventory levels among others.

Education

Green Belt Training - Lean Six Sigma

Walgreens University
Deerfield, IL
03.2018

Bachelor of Science - Industrial Engineering

Polytechnic University of Puerto Rico
San Juan, PR
2011

Skills

  • Leadership and team development
  • Strong mathematical, planning, analytical, project management and problem solving skills
  • Ability to consistently deliver expected business results working under pressure and adapting to sudden changes
  • Customer service oriented
  • Experience managing stores inventory, purchasing and data control systems including AS400, Inforem, Retail Link, Global Replenishment System (JDA) and Global Logistic System (JDA)
  • Experience managing high value inventory (in excess of 15M) and creating purchase orders to meet stores demand
  • Fast learner with a high sense of urgency and initiative
  • Fully Bilingual; both written and verbal with excellent communication, presentation and writing skills
  • Strong computer knowledge including Microsoft Office: Excel, Word, Project, Access and Power Point
  • Strong knowledge of Lean methodology and tools
  • Experience leading and facilitating continuous improvement events including Kaizens, Workshops, 5S and DMAIC projects
  • Experience compiling, analyzing and interpreting large and complex data
  • Experience managing conflicts
  • Time management
  • Decision-making

Timeline

Sr Continuous Improvement Engineer

Walgreens Distribution Center
09.2017 - 09.2019

Function Manager/DC Supervisor

Walgreens Distribution Center
07.2014 - Current

Replenishment Specialist

Walmart Home Office
07.2012 - 07.2014

Logistic Quality Assurance and Systems Supervisor

Walmart Distribution Center
04.2011 - 07.2012

Inventory Analyst

Walmart Home Office (Sam's Club Division)
12.2009 - 04.2011

Green Belt Training - Lean Six Sigma

Walgreens University

Bachelor of Science - Industrial Engineering

Polytechnic University of Puerto Rico

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Jose Carlos Rivera