Jose Gilberto Reyes Diaz
Rio Grande
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
40
40
years of professional experience
Work History
Representante De Ventas
Jenday Escholastic (JOSTENS)
10.2000 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Sales Representative Y Gerente
Mueblerias SEDECO
06.1996 - 10.2000
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Representante De Ventas
Mueblerias Berrios
10.1985 - 04.1996
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Auditor Quality Control
Servi Tronic
08.1982 - 10.1985
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Monitored departmental forms for compliance to submissions rules and guidelines.
Education
High School Diploma -
Luis Munoz Iglesias
Cidra Puerto Rico05.1980
Skills
- Invoice Preparation and Processing
- Call Center Operations
- Technical Support
- Report Transcription
- Sales Expertise
Timeline
Representante De Ventas
Jenday Escholastic (JOSTENS)
10.2000 - 06.2022
Sales Representative Y Gerente
Mueblerias SEDECO
06.1996 - 10.2000
Representante De Ventas
Mueblerias Berrios
10.1985 - 04.1996
Auditor Quality Control
Servi Tronic
08.1982 - 10.1985
High School Diploma -
Luis Munoz Iglesias
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