Jose Leonardo Santos Reyes
Guaynabo
Summary
Results-driven technology and government affairs professional with experience in government affairs-administration, IT system administration, and technical support. Demonstrated expertise in problem-solving, performance optimization and strategic planning. Committed to continuous learning and adapting to industry trends to enhance organizational success. Proven ability to independently investigate and troubleshoot complex issues.
Overview
14
14
years of professional experience
Work History
Auxiliary IT Technician
Autonomous Municipality Of Guaynabo
Guaynabo
08.2019 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Participated in team meetings to discuss project status updates.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Consultant
Consilium Group
San Juan
11.2017 - Current
- Developed and implemented customized strategies to meet client needs.
- Created comprehensive reports on project progress and results for clients.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
- Identified potential risks associated with proposed solutions or projects.
- Drafted proposals outlining solutions to identified issues in the organization.
- Identified needs of customers promptly and efficiently.
- Organized client meetings to provide project updates.
Technician
Autonomous Municipality of Guaynabo
Guaynabo
04.2013 - 08.2019
- Assisted with the installation, repair and maintenance of theater lighting equipment.
- Maintained and organized inventory of theatrical supplies and tools.
- Monitored sound system during rehearsals to ensure proper functioning.
- Operated computerized light board to control dimmers, color changers, moving lights and other stage effects.
- Set up audio-visual equipment for events such as conferences and meetings.
- Tested cables, microphones, speakers and other audio-visual components prior to use in a show.
- Programmed light cues into the console according to director's specifications.
- Managed the programming of automated lighting consoles such as ETC Ion or GrandMA2 Light.
- Performed regular tests on systems to keep components functional.
- Maintain and repair audio equipment as needed.
- Mix multiple sources into a single track for output purposes.
- Record music mixes and other audio tracks onto digital formats.
- Troubleshoot any technical issues with sound systems or related gear in a timely manner.
- Utilized recording equipment to record music and speech.
- Tested sound equipment prior to live performances.
- Troubleshot issues with sound equipment and performed minor maintenance.
- Edited raw voice recordings, added sound effects, and mixed to format.
- Performed troubleshooting of technical issues related to video recording or playback.
- Monitored audio levels during recordings and live broadcasts to ensure quality sound output.
- Managed multiple projects simultaneously while meeting tight deadlines.
Administrative Assistant
Autonomous Municipality of Guaynabo
Guaynabo
03.2011 - 03.2013
- Provided administrative support for programs.
- Set up and operate sound equipment, including mixers, amplifiers, equalizers, signal processors and microphones.
- Troubleshoot technical issues with audio and audiovisual systems in a timely manner.
- Coordinate with venue staff regarding setup and breakdown of equipment.
- Provided technical support for all aspects of live performances including sound, lighting and staging.
- Worked overtime to respond to emergencies.
Education
BBA - Business Administration in Information Technology
Interamerican University of Puerto Rico
San Juan Puerto RicoSome College (No Degree) - Political Science
Interamerican University of Puerto Rico
San Juan, PRHigh School Diploma -
Colegio Angel David
Rio Piedras, PR08-2010
Skills
- MS office
- Data analysis
- Analytical skills
- Cloud computing
- Report generation
- Strategic planning
- Technical support
- Project management
- System administration
- Troubleshooting and Diagnostics
- Help desk operations
- Project implementation
- Disaster recovery
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Auxiliary IT Technician
Autonomous Municipality Of Guaynabo
08.2019 - Current
Consultant
Consilium Group
11.2017 - Current
Technician
Autonomous Municipality of Guaynabo
04.2013 - 08.2019
Administrative Assistant
Autonomous Municipality of Guaynabo
03.2011 - 03.2013
BBA - Business Administration in Information Technology
Interamerican University of Puerto Rico
Some College (No Degree) - Political Science
Interamerican University of Puerto Rico
High School Diploma -
Colegio Angel David
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