Jose Luis Caceres Velez
Bayamon
Summary
Dynamic bilingual customer service professional with proven success at TAS United Puerto Rico. Expertise in resolving customer issues efficiently, coupled with excellent communication skills. Proficient in POS software and programming languages, consistently enhancing client satisfaction and driving operational excellence. Committed to delivering top-tier service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Call Center Agent
TAS United Puerto Rico
Guaynabo
06.2021 - 02.2025
- Process inbound calls (no telemarketing) for various clients (medical and business clients throughout the United States) in a professional manner
- Utilized problem solving techniques to resolve customer disputes quickly and efficiently.
- Assisted customers with product orders, returns, exchanges, and other related issues in a timely fashion.
- Participated actively in training sessions designed to improve language proficiency levels.
- Demonstrated strong interpersonal skills while effectively resolving customer inquiries and complaints.
- Performed data entry duties as needed to update customer accounts accurately.
Customer Service Representative
Universal Warehouse
Guaynabo
10.2020 - 06.2021
- Provide direct customer service to clientel and bussines partners
- Provide assistante with scheaduling services and installations visits
- Manage reports and queries in public folders
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Case Up, Pet Food Stacker
SilverBay Seafoods
Sitka
06.2017 - 08.2020
- Manage daily prep work for the case up depatment
- Inventory and cleanliness and logistics
- Assit on monitoring daily operations and production
Education
Technical degree - computer programing
American Edutional College
Bayamon, PR05.2013
High school or equivalent -
Escuela Superior Francisco Gastamvide Vega
05.2001
Skills
- Proficient in Customer Relations
- Cash and credit/debit management experience
- Effective Communication
- Bilingual Proficiency in English and Spanish
- Extensive knowledge of POS software (Aloha, Micros, Aldelo), in addition to different cash registers
References
Available upon request
References
References available upon request.
Timeline
Call Center Agent
TAS United Puerto Rico
06.2021 - 02.2025
Customer Service Representative
Universal Warehouse
10.2020 - 06.2021
Case Up, Pet Food Stacker
SilverBay Seafoods
06.2017 - 08.2020
Technical degree - computer programing
American Edutional College
High school or equivalent -
Escuela Superior Francisco Gastamvide Vega
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