Jose Manuel Fernandez
662 Calle Colibri Toa Alta
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service and Sales Agent
AT&T Mobility/Liberty Mobile
08.2015 - Current
- Handling customer questions, complaints and billing inquiries with high degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Set and achieved company defined sales goals.
Call Center Agent
Autogermana BMW & MINI of Puerto Rico
03.2014 - 08.2015
- Obtaining client information by answering telephone calls.
- Scheduling service appointments for BMW and MINI clients.
- Answering questions regarding automotive warranties and maintenance procedures.
Front Desk Agent
Intercontinental San Juan Resort and Casino
08.2007 - 01.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Verify guest arrival reports in order to coordinate and assign rooms according to an inventory.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Computer Science
Universidad Interamericana De Puerto Rico
Bayamón05.2025
Skills
- Customer Assistance
- Sales Expertise
- Customer Retention Abilities
- Product and Service Knowledge
- Multitasking and Organization
- Computer Skills
- Computer Knowledge
- Technology Proficiency
Accomplishments
2009 IHG Ambassador Membership Top Seller.
Certification
- Computer Technician, CompTIA A+
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service and Sales Agent
AT&T Mobility/Liberty Mobile
08.2015 - Current
Call Center Agent
Autogermana BMW & MINI of Puerto Rico
03.2014 - 08.2015
Front Desk Agent
Intercontinental San Juan Resort and Casino
08.2007 - 01.2014
Computer Science
Universidad Interamericana De Puerto Rico
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