Accomplished Manager of Operations at Farmacia Idelisse, adept in logistics management and fostering employee relations, significantly improved customer satisfaction and financial accuracy. Leveraged strategic planning and team leadership to drive business growth, enhance customer retention, and streamline operations. Proven track record in boosting sales and reducing cost, ensuring a results-driven approach to business development and problem-solving. Qualified Desired Position with proven track record in optimizing operational efficiency and streamlining processes. Successfully led cross-functional teams to achieve organizational goals and enhance productivity. Demonstrated strong leadership and strategic planning skills in dynamic environments. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
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JOSE OSCAR CLAUDIO
Guaynabo
Summary
Overview
2025
years of professional experience
Work History
Farmacia Idelisse
Manager of Operations
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Hotel Casa Blanca
Restaurant Supervisor
10.2021 - Current
Job overview
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
Servicios Profecionales
Server
01.2005 - 10.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Strathmore Vandervilt Country Club
Server
03.2000 - 12.2005
Job overview
Education
Universidad InteramericanaArecibo
Asociado from Adminstracion Comercial
06.2002
University Overview
Skills
- Logistics Management
- Cross-functional coordination
- Decision-Making
- Customer Service
- Team Leadership
- Strategic Planning
- Goal Setting
- Inventory Management
- Operations Oversight
- Inventory Control
- Process Improvements
- Staff Development
- Revenue Generation
- Customer Retention
- Business Development
- Assignment Delegation
- Cost Reduction
- Problem-Solving
- Employee relations and conflict resolution
- Planning and Implementation
- Client Relations
Languages
English
Bilingual or Proficient (C2)
Timeline
Restaurant Supervisor
Hotel Casa Blanca
10.2021 - Current
Server
Servicios Profecionales
01.2005 - 10.2021
Server
Strathmore Vandervilt Country Club
03.2000 - 12.2005
Manager of Operations
Farmacia Idelisse
Universidad Interamericana
Asociado from Adminstracion Comercial
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