Joseph Rivera

• Responsible to ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives.
• Maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary.
• Responsible for investigating irregularities and interfacing with both regulatory agencies and internal subject matter experts.
• Dangerous Goods regulations.
• Hazardous waste storage and handling procedures.
• FAA, TSA, DOT, and FDA regulations.
• Environmental, Safety, Security, and OSHA regulations.
• Compliance for above/below the wing operations including Business Partner Operations.
• Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station.
• Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern.
• GSE and Facility preventative maintenance.
• Interacts with American Airlines leadership and outside regulatory agencies.

• Developed communication strategies to enhance public engagement and awareness of government initiatives.
• Produced informative materials, including press releases and reports, to convey key messages effectively.
• Coordinated outreach programs to foster community relations and gather stakeholder input on policy matters.
• Analyzed public feedback and media coverage to inform strategic adjustments in communication approaches.
• Led training sessions for staff members on best practices for managing external communications effectively.
• Initiated partnerships with community organizations to increase visibility and strengthen alliances within the community.

• Developed communication strategies to enhance public engagement and awareness of government initiatives.
• Produced informative materials, including press releases and reports, to convey key messages effectively.
• Coordinated outreach programs to foster community relations and gather stakeholder input on policy matters.
• Analyzed public feedback and media coverage to inform strategic adjustments in communication approaches.
• Mentored junior staff on effective communication techniques and best practices in public affairs strategies.
• Drove continuous improvement initiatives for communication processes, enhancing message consistency across platforms.
• Managed media inquiries, resulting in increased positive news coverage for the organization.
• Produced and distributed videos and other content for digital use.

Fleet Service Clerk, Baggage Management Analyst, Ramp / Cabin Services and Baggage Operations Customer Service Manager, Crew Scheduler

• Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being.
• Be a safety advocate: Look for safety concerns and address them as needed.
• Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.
• Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity.
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner.
• Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements.
• Promote effective communication among departments to engage our team to work together to achieve common goals.
• Familiarity with Collective Bargaining Agreement (CBA) and ensure team members adhere to corporate policy/procedure.
• Manage escalated service issues and be visible to your team members when problems arise.
• Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
• Ability to learn and apply union contract rules/regulations in daily interactions with frontline team members and local union leaders.
• Create and modify crew schedules to resolve all conflicts created by weather, maintenance, and crew issues by exercising decision-making skills that comply with all applicable FAA regulations, CBA, and company policies while using resources efficiently.
• Interact with crew members and process daily absences, operation reassignments, crew swaps, and crew movement.
• Resolve flight crew legality problems and rest requirements based on appropriate regulatory and contractual requirements.
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.