Joshmarie Rosario
Vieques
Summary
A highly motivated and responsible individual with a strong ability to learn quickly and efficiently. Known for maintaining a high standard of work and consistently delivering results in a timely manner. Adaptable and eager to acquire new skills, with a proactive approach to problem-solving and continuous improvement. Possesses excellent time management skills and thrives in fast-paced environments, ensuring high-quality performance even under pressure. Committed to personal growth and contributing to the success of a team or organization through dedication and a strong work ethic
Overview
2025
2025
years of professional experience
Work History
Receptionist
Crows Nest Hotel
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Concierge
Hacienda Tamarindo
08.2013 - 05.2018
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Sales Associate
Isla Nena Scuba
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
VIEQUES Humane Society
06.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Waiter
Bigotes
06.2019 - 06.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Certificate - SECRETARY
Instituto De Banca
Vieques Puerto Rico06.2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Schedule management
- Professional demeanor
- Teamwork
- Responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
VIEQUES Humane Society
06.2020 - Current
Waiter
Bigotes
06.2019 - 06.2020
Concierge
Hacienda Tamarindo
08.2013 - 05.2018
Receptionist
Crows Nest Hotel
Sales Associate
Isla Nena Scuba
Certificate - SECRETARY
Instituto De Banca
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