Joshua Alméstica Vázquez
San Juan
Summary
Quality-driven Department Lead eager to promote gains in quality assurance, team productivity and profitability. Top-notch manager proficient in managing teams, schedules, and projects. Excellent communicator and planner ready to bring 5 plus years of Criminal Justice experience to new role with room for growth and advancement.
Overview
4
4
years of professional experience
Work History
Client Relations Department Lead
Watts Guerra LLC
Guaynabo, Puerto Rico
08.2021 - Current
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Balanced workloads to meet targets without overtaxing employees.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored operations and reviewed records and metrics to understand company performance.
- Prepared monthly reports summarizing departmental accomplishments, challenges faced and upcoming projects.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Utilized excellent math skills to maintain accurate inventory levels.
- Resolved customer complaints in a timely manner by identifying root causes of issues.
Clients Relation Trainee
Watts Guerra LLC
Guaynabo, Puerto Rico
08.2021 - Current
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
- Compiled and analyzed weekly trainee retention reports.
Clients Relation Associate, Representative
Watts Guerra LLC
Guaynabo, Puerto Rico
08.2021 - Current
- Received customer calls to store to advise on current project procedures, helping callers identify solutions and capturing business.
- Maintained knowledge of new updates and services for customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
First Line Solution Services Representative
First Bank
San Juan , Puerto Rico
08.2019 - 08.2021
- Answered phone calls and responded to questions and concerns.
- Trained new employees on proper procedures for responding to customer inquiries.
- Assessed customer credit files regularly to review receivables.
- Analyzed and verified financial information to ensure accuracy of application data.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Provided guidance to customers on how to use their credit cards responsibly and effectively.
Education
BBA - Criminal Justice
University of Puerto Rico
Carolina06-2019
Associate of Applied Science - Industrial Mechanical Engineering
University of Puerto Rico
Carolina06-2015
Skills
- Promotions Expertise
- Documentation
- Multimedia Understanding
- Promotions Understanding
- Team Management
- Customer Relations
- Administrative Management
- Staff Training
- Multitasking Strength
- Innovation Management
- Prioritization Skills
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Client Relations Department Lead
Watts Guerra LLC
08.2021 - Current
Clients Relation Trainee
Watts Guerra LLC
08.2021 - Current
Clients Relation Associate, Representative
Watts Guerra LLC
08.2021 - Current
First Line Solution Services Representative
First Bank
08.2019 - 08.2021
BBA - Criminal Justice
University of Puerto Rico
Associate of Applied Science - Industrial Mechanical Engineering
University of Puerto Rico
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