Joshua G. Lugo Vega

• Coordinates all necessary arrangements for vessel entry/departure clearance.
• Maintains a cloud-based database for all vessels, port documents, and other service or facility records.
• Works alongside federal agencies, such as Customs and Border Protection, for the arrival and customs clearance of vessels.
• Compose correspondence in English and Spanish for all services and arrangements.
• Performed data entry tasks accurately and quickly.
• Constant communication with vessels, supervisors, and security coordinators.
• Provided support to other departments as needed to ensure smooth operations.
• Maintained accurate records of customer interactions and transactions.
• Request all necessary permits and coordinate directly with different port facilities all over Puerto Rico.
• Creates invoices for services rendered.
• On-call.

Maritime Watchmen (2014 - 2023)

• Coordinates vessel traffic for inbound and outbound vessels
• Communicates with vessels via VHS Radio
• Monitors port security
• Monitors vessels movements via AIS Radar
• Reports and logs daily information for vessel movements

Port Control Agent (2023 - 2024)

• Reviews applications for docking permits request
• Coordinates directly with external agencies for the arrival of vessel at the port of San Juan
• Constantly communicates with operational supervisors regarding vessel operations
• Maintains a record of all vessel entries
• Constant email communications in English and Spanish.
• Data entry
• On-call

• Receive kindly and cordially customers under the interpretation of Puerto Rican jibaro
• Watch over the work area as well as the care and wellbeing of the restaurant and people
• Make reservations, keep the floor clean, serve customers, etc

• Provides, informs, and assist the customers of services and upgrades of our product
• Process the calls and data of the clients and distribute them properly
• Keep the equipment and workplace in order, reporting any anomaly
• Offer the best services and products with their advantages
• Make phone calls diligently, addressing the clients with respect even if it is not reciprocated