Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Open To Work

Joshua Ocasio Pagan

IT Systems Administrator
Toa Baja

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

IT Systems AdministratorAssistant to the Director of OperationsOffice ManagerIT Assistant Manager

Work Type

Full TimeConsulting

Location Preference

RemoteOn-SiteHybrid
Location: Toa Baja, PRPuerto Rico
Open to relocation: Yes

Salary Range

$23/hr - $1000/hr

Important To Me

Career advancementCompany CulturePaid time offWork from home optionPersonal development programs

Summary

IT Systems Administrator with experience in Windows administration and system troubleshooting at Home Power by IonLeed. Successfully implemented data backup strategies and enhanced operational efficiency. Proven ability to collaborate effectively, optimize processes, and drive compliance. Skilled in managing Google and Microsoft 365 environments, ensuring seamless technology integration and support.

Overview

7
7
years of professional experience

Work History

IT Systems Administrator

Home Power by IonLeed
11.2023 - Current
  • Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
  • Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
  • Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
  • Handle everything technology related.
  • Manage orders for any type of electronic device.
  • Maintain and service the technological infrastructure
  • Manage LAN, VPN, switches, APs, among others
  • HelpDesk / Tickets
  • Manage Admin Center for Google and Microsoft 365
  • Collaborate on projects made to the technological infrastructure
  • Optimize processes in the company
  • Weekly Reports
  • Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal company policies.
  • Developed and documented network policies, procedures and standards.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Installed and configured network printers and other peripheral devices.

Assistant to the Director of Operations

Home Power by IonLeed
06.2022 - 11.2023
  • Supported the Director of Operations in executing strategic initiatives, contributing to overall organizational success.
  • Assisted in developing performance metrics and monitoring progress towards goals, driving accountability throughout the organization.
  • Assisted in the implementation of technology solutions that improved operational efficiency while remaining costeffective.
  • Manage all employee orders for materials
  • Work hand in hand with the employees in the departments.

Herbalife Shop Owner

Loading Nutrition Herbalife
05.2020 - 07.2022
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.

Head Lifeguard

Monte Frio
05.2018 - 12.2020
  • Scheduled 5 lifeguards to provide adequate coverage of pool areas during operating hours.
  • Improved staff performance through regular training sessions
  • Pool Preparation before operational hours
  • Administered first aid when necessary

Education

Bachelor of Science - Computer Engineering

Polytechnic University of Puerto Rico
Hato Rey
07-2027

High School Diploma -

Puerto Rico Christian School
Toa Baja, Puerto Rico
06-2018

Skills

  • Windows administration
  • System troubleshooting
  • Microsoft Administrator
  • Google Administrator
  • Email administration
  • Remote Access solutions
  • Mobile device management
  • Program installations
  • Microsoft Applications
  • Zoho
  • Monday CRM
  • Bilingual

Timeline

IT Systems Administrator

Home Power by IonLeed
11.2023 - Current

Assistant to the Director of Operations

Home Power by IonLeed
06.2022 - 11.2023

Herbalife Shop Owner

Loading Nutrition Herbalife
05.2020 - 07.2022

Head Lifeguard

Monte Frio
05.2018 - 12.2020

Bachelor of Science - Computer Engineering

Polytechnic University of Puerto Rico

High School Diploma -

Puerto Rico Christian School

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Joshua Ocasio PaganIT Systems Administrator