Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Velez

Carolina

Summary

Distinguished in the security field, notably with Ranger American of P.R, I excel in de-escalation techniques and customer service. Proven track record in enhancing safety through proactive surveillance and critical problem-solving, significantly reducing incidents. Adept at fostering a secure, welcoming environment, demonstrating exceptional teamwork and adaptability.

Overview

11
11
years of professional experience

Work History

Armed Security Guard

Foward Security
08.2022 - Current
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Reduced incidents of theft and vandalism by implementing strict security protocols.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Prevented unauthorized entry into restricted areas by strictly enforcing access control policies in accordance with client requirements.

Security Guard

SPF
11.2018 - 08.2022
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Security Guard

Ranger American of P.R
01.2014 - 05.2018
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.

Education

Associate Degree - Paramedic

Instituto De Banca Y Comercio
Carolina, Puerto Rico
08-2014

Skills

  • De-escalation techniques
  • Safety control
  • Grounds patrols
  • Teamwork
  • Customer service
  • Team player
  • Problem-solving
  • Honest and dependable
  • Time management
  • Adaptable and flexible

Timeline

Armed Security Guard

Foward Security
08.2022 - Current

Security Guard

SPF
11.2018 - 08.2022

Security Guard

Ranger American of P.R
01.2014 - 05.2018

Associate Degree - Paramedic

Instituto De Banca Y Comercio

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Joshua Velez