Computer programmer
Joshua G Figueroa Loran
Computer Technician
Manati,Puerto Rico
Summary
Perceptive Manufacturing professional with expertise in production roles. Well-trained in warehouse procedures, safety protocols and machine setup. Successfully completes tasks to meet project goals or business expectations. Industrious Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 12 years of related experience in basic maintenance tasks, equipment operation and inspection abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Production Worker
Air Master
Barceloneta , PR
01.2021 - 09.2022
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Adjusted machines to increase productivity for runs.
Technical Support Representative
In My Home
Manati, PR
01.2010 - 09.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Computer.
Client Service Representative
Church Chicken
Barceloneta, P.R
12.2017 - 11.2020
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Called existing and prospective customers to evaluate desires and offer [Product or Service] options.
Production Worker
Vesta Inc. Lubrizol
Franklin, WI
09.2014 - 01.2017
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected and adjusted work performed to meet expectations.
Customer Service Representative
Burger King
Barceloneta , PR
03.2012 - 03.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Computer Programmer And Repair - Computer Engineering
Instituto De Banca Y Comercio
Manati PR 08.2008 - 01.2010
Skills
Material loading and unloading
Additional Information
I am a fast learning person, attentive to my work, analytical in everything that is computer programs. I am a hard worker and I am bilingual know Spanish and English both read, write and speak fluently.
Software
Computer repair
Data Entry
Customer service
Timeline
Production Worker
Air Master
01.2021 - 09.2022
Client Service Representative
Church Chicken
12.2017 - 11.2020
Production Worker
Vesta Inc. Lubrizol
09.2014 - 01.2017
Customer Service Representative
Burger King
03.2012 - 03.2014
Technical Support Representative
In My Home
01.2010 - 09.2022
Computer Programmer And Repair - Computer Engineering
Instituto De Banca Y Comercio
08.2008 - 01.2010
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