José R. Benítez-González

• Supervises activities that minimize breaks in service and outages. Meet customer expectations, technical quality standards, and company safety requirements. Responsible for meeting service activation and repair commitment dates. Lead technicians and ensure quality service is being performed.
• Supervise a total of 11 tech’s to evaluate and assign daily maintenance labor, Corrective & preventive
• Create monthly/Quarterly network statistics and reports for performance.

• Ensure responsiveness and first-time resolution to trouble call work orders while adhering to company quality and safety standards.
• Responsible for supervising the field operations and ensuring customers receive the highest level of quality service during maintenance and repair of all Liberty Cable products.
• Coordinate with dispatch to ensure all technicians are onsite to their jobs within the scheduled timeframe.
• Reviews and coordinates nightly check-in as applicable and rotates On-Call schedules.
• Leads schedule coordination and ensures the proper completion of all scheduled or on-demand service or maintenance work by coordinating and mentoring team on fair and business practical methods.
• Identify key proficiencies and ensure associated training crafted to provide line and staff management with the understanding of applicable regulations, standard methodologies, including mentorship on handling compliance issues, inspections, and citations.
• Monitor and lead technician productivity within the assigned market to ensure compliance with Liberty policies and procedures every single day.
• Monitor system outages to ensure they are repaired within department guidelines and if necessary, assist with the repair.
• Performs all duties according to prescribed safety procedures and use appropriate safety equipment.
• Works with dispatch to monitor workloads, schedule manpower and align resources needed to meet workload demands, customer needs and company objectives.
• Makes sure that assigned vehicles and tools are kept in a secure manner and performs minor preventative.

• Resolve advanced customer complaints and issues in a timely and courteous manner, as necessary.

In charge to that my tech’s solve all trouble tickets generated by NOC relate with network equipment and performance within the established time parameters

• Ensures timely completion of all orders for installation/service and/or proper notification of delays.
• Coordinates department responses to customer and department issues with a strong sense of urgency.
• Check in with Technicians at the conclusion of every single day to ensure all jobs are completed and closed.
• Available to assist in system outages after natural disasters such as hurricanes on 24/7 schedules, if needed.
• Availability to be moved from area of worked due to operational needs.
• Plan, organize and direct all operations with respect to installation support, service, and major moves, adds, and changes.
• Conducts safety and quality inspections to ensure high quality and safe performance by technicians. Identifies and removes roadblocks to safe and efficient performance by technicians.
• Ensures that technicians’ functional training is complete.
• Ensures that all functions are performed in a timely fashion to meet customer and company specifications.
• Drives company vehicles.
• Develop and planning Mop’s for software upgrades, cut overs and others.
• Take commonly important decisions in failures that affect our Network.
• Maintain working area in excellent condition.
• Develop operational works for the network maintenance group.
• Prepare and keep record of network maintenance.
• Analyze circuit schematics and troubleshooting equipment problems.
• Outstanding knowledge of Sonet Multiplexer Systems and/or Digital Special Circuits. Also microwave, power and data systems
• Follows MOPs procedures on maintenance windows to upgrade or change configuration in our Core / Edge as requested by Engineering.

• Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Supervisory Responsibilities:
• Directly supervises and provides mentorship to a group of employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; coordinating, assigning, and directing work.
• Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.