Jossie A. Fiol Bruno
Ponce
Summary
Hardworking, committed, responsible and highly motivated job seeker with the desire to take new challenges.
Goal-oriented Hospice Founder, accomplished Chief Executive Officer bringing 40 years of advanced experience and successful career in Hospice. Expertise in business planning, revenue development and change management.
Proven leader with track record of successful communication, client relationship. Ethical leader possessing innovative problem-solving skills and outstanding articulate communication abilities. Offers and demonstrated track record of achievement.
Professional and out going with success in building relationships.
Overview
43
43
years of professional experience
Work History
Executive Director / CEO
Hospicio San Judas, Inc.
Ponce, Puerto Rico
02.1997 - 03.2023
- Directs, supervises and governs the hospice care program and the bereavement follow-up.
- Administers and maintains an ongoing Interdepartmental and governing body communication, quality performance , environmental and infection control policies in accordance with facility objectives and requirements.
- Administers and maintains the emergency preparedness program, the federal, state policies regulations in accordance and in compliance with facility objectives and operation requirements.
- Set organization direction and developed strategies and tactics to fulfill mission.
- Established strategic direction and goals to accomplish objectives.
- Promoted public awareness of mission through outreach, advocacy and online presence.
- Informed board and committee about trends, issues and activities to facilitate policy-making.
- Recruited, hired and trained employees on operations and performance expectations.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Attended industry conferences to promote company image and engage with partners
- Negotiated and approved contracts between company and distributors, suppliers and other external entities.
- Built strategic business partnerships by cultivating relationships with employees and experts.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Hired, trained, supervise and evaluate staff members to maximize productivity.
- Optimized supply chain to reduce materials costs and improve distribution.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Reviewed employee reports before submission to recommend changes or give approval.
- Conducted thorough interview processes to appoint new department heads.
Medical Social Worker (Volunteer)
Hospicio San Judas, Inc.
Ponce, Puerto Rico
07.1994 - 07.1996
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Maintained confidential case documentation.
- Maintained thorough case history records and wrote detailed reports.
- Documented services and collected required data for evaluation.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Collaborated with other professionals to assess client needs.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Educated clients on options to assist in making informed decisions.
- Provided information to access financial assistance, legal aid or housing.
- Advocated for clients to resolve medical or personal crises.
- Identified environmental challenges to client through interviews with patient and caregivers.
- Investigated child abuse or neglect cases and exercised protective actions when necessary.
- Investigated patient abuse or neglect cases and exercised protective actions when necessary.
- Tracked patient or client care and followed through to provide service effectiveness.
- Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
- Planned and coordinated patient discharge from hospice care to other service because is no longer terminally ill.
- Supervised other workers and caregivers providing services to clients.
Director of Quality (Volunteer)
Hospicio San Judas, Inc.
Ponce, Puerto Rico
07.1994 - 07.1996
- Discovered opportunities for performance improvement through data analysis and report assessment.
- Oversaw and implemented comprehensive quality management plan.
- Recommended methods for continuous improvements after assessing performance against actual goals.
- Tracked quality improvement implementation process and measured results.
- Remained updated on latest state and federal regulations to serve as internal regulatory resource.
- Devised impactful policy and procedure changes based on research and report findings.
- Investigate risk events to conduct root cause analysis and suggest responsive action to administrators.
- Led Quality Coordinator and other staff through implementation process to achieve goals and meet regulatory standards.
- Developed and implemented improvement tools and methodologies.
- Created performance indicators to determine overall effectiveness of improvement measures and methods.
- Led team in identifying and implementing lean and continuous improvement actions to enhance a quality hospice care service and efficiency in patient care as required in quality standards
- Trained and coached departmental team to improve understanding of improvement processes and procedures.
- Established professional rapport with people within and outside of company to promote better networking opportunities.
- Improved methods and procedures for processes, measurement, documenting and workflow techniques.
- Established and accomplished goals for improvements in quality and service delivery.
- Increased efficiency by 90-100% through process evaluations and new process creation.
- Audit patients medical records for State and Medicare surveys.
- Audit Hospicio San Judas, Inc. CoP's federal regulations for State and Medicare Surveys.
- Supervised and guided inspectors, technicians and other staff.
- Fielded customer complaints and rectified service issues.
Quality Performance Coordinator
Hospicio Vista Bahia
Guayanilla, Puerto Rico
04.1994 - 09.1994
- Recommended methods for continuous improvements after assessing performance against actual goals.
- Trained and coached departmental team to improve understanding of improvement processes and procedures.
- Created performance indicators to determine overall effectiveness of improvement measures and methods.
- Established professional rapport with people within and outside of company to promote better networking opportunities.
- Developed and implemented improvement tools and methodologies t
- Improved methods and procedures for processes, measurement, documenting and workflow techniques.
- Increased efficiency through process evaluations and new process creation.
- Audit patients medical records to prepare for state and Medicare surveys.
Director of Quality Assurance
Caribbean Hospice Corporation
San Juan, Puerto Rico
12.1991 - 01.1994
- Oversaw and implemented comprehensive quality management plan.
- Discovered opportunities for performance improvement through data analysis and report assessment.
- Orchestrated data collection, report generation and review of quality issues.
- Tracked quality improvement implementation process and measured results.
- Remained updated on latest state and federal regulations to serve as internal regulatory resource.
- Investigated risk events to conduct root cause analysis and suggest responsive action to administrators.
- Prepare evaluation of QAPI plan by assessing and investigating outcomes.
- Maintained regular communication with Executive Director to obtain feedback on quality initiatives and address issues.
- Analyzed facility quality and risk performance data to plan improvements.
- Kept records of quality reports and statistical reviews.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Collected and analyzed production samples to evaluate quality.
- Supervised and guided inspectors, technicians and other staff.
Medical Social Worker
Hospital Oncologico Andres Grillasca
Ponce, Puerto Rico
01.1980 - 03.1992
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Maintained confidential case documentation.
- Maintained thorough case history records and wrote detailed reports.
- Documented services and collected required data for evaluation.
- Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Collaborated with other professionals to assess client needs.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Educated clients on options to assist in making informed decisions.
- Provided information to access financial assistance, legal aid or housing.
- Advocated for clients to resolve medical or personal crises.
- Planned and coordinated discharge from care facility to patient's home.
- Tracked patient or client care and followed through to provide service effectiveness.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Investigated patient abuse or neglect cases and exercised protective actions when necessary. Investigated child abuse or neglect cases and exercised protective actions when necessary.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Supervised other workers and caregivers providing services to clients.
Education
Master of Education - Guidance and Counseling Death and Dying Process
Pontificia Universidad Catolica De Puerto Rico
Ponce, Puerto Rico12.1979
Some College (No Degree) - Master in Social Work (Credits)
Barry College (PUCPR)
Ponce, Puerto RicoBachelor of Arts - Social Work And Psychology
Pontificia Universidad Catolica De Puerto Rico
Ponce, Puerto Rico07.1976
Skills
- Public Relations Understanding
- Recruiting and Hiring Top Talent
- Industry Expertise
- Organizational Development
- Annual Planning
- Board Oversight
- Corporate Leadership
- Program Leadership
- Strategic Planning
- Productivity Performance
- Complex Problem Solving
- Integrity and Transparency
- Relationship and Team Building
- Judgement and Decision Making
- Policy Development
- Regulatory Compliance
- Risk Management
- Policy Updates
- Executive Leadership
- Strategic Planning and Execution
Timeline
Executive Director / CEO
Hospicio San Judas, Inc.
02.1997 - 03.2023
Medical Social Worker (Volunteer)
Hospicio San Judas, Inc.
07.1994 - 07.1996
Director of Quality (Volunteer)
Hospicio San Judas, Inc.
07.1994 - 07.1996
Quality Performance Coordinator
Hospicio Vista Bahia
04.1994 - 09.1994
Director of Quality Assurance
Caribbean Hospice Corporation
12.1991 - 01.1994
Medical Social Worker
Hospital Oncologico Andres Grillasca
01.1980 - 03.1992
Master of Education - Guidance and Counseling Death and Dying Process
Pontificia Universidad Catolica De Puerto Rico
Some College (No Degree) - Master in Social Work (Credits)
Barry College (PUCPR)
Bachelor of Arts - Social Work And Psychology
Pontificia Universidad Catolica De Puerto Rico
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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