Josue Almodovar Rivera

· Responsible for daily assignment and dispatch of the requests that come to us through the different communication channels.

· Support on order escalations from support department

· Process orders for carriers, wholesalers, resellers, global areas, and retailers.

· Process all wireline orders VOIP, Ethernet, Internet, Private Line, DS3, OC3, Toll Free, Change Orders, Internal Orders, including porting local numbers (port input/output, voice migrations and resellers) in MetaSolv or Sales Force database.

· Reserve and assign the phone numbers in the system if the Orders are Voice Services.

· Process the entire quote for the client ending up in Puerto Rico.

· Support the pre-sales site survey request.

· Calls received from the automatic call distribution system.

· Update and keep updated the inventory systems database.

· Receives and/or accepts customer orders/requests for voice, video, data, wireless, structured cabling, Internet, virtual private network, managed security, and network management.

· Interact with the company's service delivery teams to complete the service implementation process in a timely manner and within service quality specifications.

· Follow the backhaul ordering and service deployment process.

· Responsible for the monitoring and implementation of credit applications due to interruptions.

· Report analyst management report and help desk performance maintenance.

· Date Entry and Report management for clients, coordinator and general management.

· Orient clients in all concern regarding their mobile service account.

· Responsible for customer education when expresses doubts about billing issues such as: payment investigations, balance due, credit or adjustment requirements, billing of feature and re-rates.

· Realize trouble shooting for features and equipment. Perform system updates, master reset for equipment and identify issues on coverage.

Add or downgrade services at customer requests.