Jovaniel Cabrera

Guest Services Agent Lead / December 2022 - Present

• Supervise Guest Services Agents across multiple shifts, ensuring compliance with Hyatt service standards.
• Train and onboard new front desk employees, improving service consistency and operational efficiency.
• Oversee bar and market operations, including inventory control and guest service quality.
• Supervise hotel events and coordinate logistics with internal departments.
• Perform night audit duties and daily operational reporting when required.
• Manage front desk operations including check-in/check-out procedures, guest escalations, and problem resolution.
• Handle guest calls, reservations, deposits, and routing procedures.
• Prepare and manage membership enrollments and guest loyalty program documentation.

Housekeeping / April 2021 - December 2022

• Maintenance in public areas.
• Runner
• Laundry

-Responsible for organizing and filing government documents.