Joziele De Souza Kirchner

Support to internal and external users (Accounts Payable Operations team, Payments Team, Travel and Expenses Team, End users, buyers and suppliers).

Support and training the end users with the internal tools (Invoice Tracking Tool, Workcycles, sometimes SRM7, CONCUR, Vendor Workflow, Miscellaneous)

Invoices and payment analysis depending on the necessity, contact suppliers to solve issues.

Analysis about open credit and refunds (Debtor balance) contact the suppliers to request the refunds and escalate if necessary.

Support the supplier in the ARIBA Portal, in order to encourage them to use this tool for tracking their invoices or even submit their cases when they have payment problems or doubts.

Handle the service request received by Service One.

Support in the system errors, open case if necessary for the IS team, support in the root causes analysis.

Focus to improve the Industrial KPIs performance (GR Requirement, No PO but we Pay, Time to respond GR WCs), and also the Payments on Time.

Monthly Touch Point sessions with end users and buyers where we focus to inform them about important information regarding the Procurement Process.

Support and contact the design team to update and improve the process. Work with different teams with the same goal, in order to improve our process.

Create and update the Knowledge Articles that are useful for end users and operations, and help the operations team with the exceptional documentation about the process in order to have all posted in the Aodocs.

Focal point for complex scenarios. Responsible for supporting migrations and de-migrations from a process experience perspective by providing input to the leader and team. Analysis of processes, gap analysis and optimizations. Support the ISO network to ensure certifications and recertifications for process efficiency and continuous improvements. Ensure that all area processes are documented and in compliance after work transitions. Quality audits, internal controls. Recommendation of procedural improvements based on process mapping and optimizations. Analysis and cleaning of accounts related to the process of receiving, posting and paying invoices.

Responsible for leading the accounts payable team in Latin America
(Brazil, Argentina, Peru, Chile and Mexico)

Hiring new employees for each role, training them to perform each task and developing communication with customers, improving professional skills, also training the SAP FI and MM module.

Supervised team members to confirm compliance with set procedures and quality requirements.

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Direct support to the controlling and accounting team. Relationships with buyers, suppliers and internal and external customers.

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Process improvement (design of new processes internal, continuous improvement and root cause analysis) and integration with all areas of the company in order to promote a unique understanding of the business.

Analysis and creation of weekly and monthly performance reports, delivery of KPIs. In charge of coaching and team development sessions.

Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.

Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.

Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.

Motivated and trained employees to maximize team productivity.

Creation and standardization of procedures, relating to activities carried out on a daily basis, within the ISO standard.

Responsible for post and analyzing invoices for Latin American countries (Brazil, Argentina, Mexico, Peru and Chile)

Identification and creation of auxiliary documents for the company's day-to-day activities (standardization of procedures), review, control and maintain existing procedure manuals, customer service (via telephone, website 0800, e-mail – Windows Mail) , support for customers in using the system (ERP system) that the company sells, issuing Electronic Invoices, issuing billing and quotes, administrative functions in general.

Direct customer service, team coordination, training of new employees, assist in the selection of new employees, cashier operation, issuance of invoices receipt of goods, basic product logistics, merchandising implementation, prevention and control of losses to assets, organization of stocks, 5’S management system.