Juan J. Aruz De León
San Juan
Summary
Proven Manager with a track record of enhancing team productivity and customer satisfaction. Expert in staff training, problem-solving, and maintaining positive customer relations. Skilled in multitasking and adaptability, achieving significant improvements in workplace efficiency and safety.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Fogo De Chao
09.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Manager
Brio Italian Grille
02.2014 - 08.2018
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Romano’s Macaroni & Grill
05.2003 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Accomplished multiple tasks within established timeframes.
Education
Universidad Metropolitana De Cupey
San Juan Skills
- Excellent Communication
- Team Development
- Staff Training
- Task Delegation
- Problem-solving aptitude
- Team Leadership
- Time Management
- Customer Service
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking Abilities
Timeline
Customer Service Representative
Fogo De Chao
09.2018 - Current
Manager
Brio Italian Grille
02.2014 - 08.2018
Manager
Romano’s Macaroni & Grill
05.2003 - 01.2014
Universidad Metropolitana De Cupey