Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Calderon Cirino

Loiza

Summary

Proven leader in retail and customer service, with a track record of enhancing customer satisfaction and improving store aesthetics at Walmart PR. Skilled in visual merchandising and known for quick learning ability. Excelled in fostering team collaboration and boosting morale, contributing to a positive work environment. Demonstrates exceptional dependability and a commitment to excellence.

Retail professional with consistent record of driving sales and enhancing product presentation. Known for collaborating effectively with team members to achieve common goals and adapting strategies to meet dynamic retail needs. Skilled in inventory management and visual merchandising, bringing reliability and flexibility to every project.

Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales.

Results-oriented professional with a diverse background in management and customer service. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Customer, Retail, Merchandiser

Walmart PR
10.2021 - Current
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.

Ramp Agent Supervisor

GMD Airline Services
03.2007 - 10.2021
  • Conducted regular audits of safety procedures to identify areas for improvement and enhance overall workplace safety standards.
  • Contributed to the development of long-term strategies for ramp services by providing valuable insights based on daily operational experiences.
  • Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
  • Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
  • Maintained proper documentation of all hazardous materials handled on the ramp area according to federal regulations.
  • Led cross-functional teams in developing innovative solutions for common challenges faced in the daily operations of a busy airport environment.
  • Improved ramp operations by implementing efficient scheduling and team coordination.
  • Developed standard operating procedures for various tasks performed by ramp agents to ensure consistency in quality across the team members'' output levels.

Retail Sales Associate

Selectos Supermarket
07.2003 - 03.2007
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Customer Service Associate

Amigo
11.2000 - 07.2003
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Oficinista III

Education Department
08.1994 - 11.2000
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Associate Degree - Data Entry

Instituto Educacion Universal
Carolina, Puerto Rico
05-1992

High School Diploma -

Carlos Escobar Lopez
Loiza, Puerto Rico
05-1990

Skills

  • Visual merchandising
  • Merchandise planning
  • Interior and exterior displays
  • Retail merchandising
  • Quick learner
  • Dependable and reliable
  • Stock control
  • Customer service
  • Event promotion

Timeline

Customer, Retail, Merchandiser

Walmart PR
10.2021 - Current

Ramp Agent Supervisor

GMD Airline Services
03.2007 - 10.2021

Retail Sales Associate

Selectos Supermarket
07.2003 - 03.2007

Customer Service Associate

Amigo
11.2000 - 07.2003

Oficinista III

Education Department
08.1994 - 11.2000

Associate Degree - Data Entry

Instituto Educacion Universal

High School Diploma -

Carlos Escobar Lopez
Juan Calderon Cirino