JUAN C. SALGADO VELASCO
Guaynabo
Summary
Results-driven professional with a strong desire to secure a position in a forward-thinking organization. Leveraging extensive experience in data management, eager to contribute to the company's success while actively pursuing professional growth and development.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Carelon Global Solutions
03.2024 - Current
- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring satisfaction with products and services
- Utilized strong problem-solving skills to troubleshoot and resolve customer complaints, resulting in improved retention and positive feedback
- Collaborated cross-functionally with team members and departments to enhance customer experience and satisfaction
- Demonstrated excellent verbal and written communication skills to explain policies and address customer concerns effectively
Data Manager
Watts Guerra, LLC
06.2021 - 02.2024
- Managed and maintained the organization’s data systems, ensuring accuracy, security, and accessibility across various departments.
- Streamlined the contract management process by organizing, categorizing, and maintaining digital and physical records of contracts, agreements, and other legal documents.
- Developed and implemented strategies for efficient contract storage and retrieval, improving access time and compliance with legal and organizational standards.
- Collaborated with cross-functional teams to ensure contract data was incorporated into organizational data systems in a structured and accessible way.
- Led the data entry, data validation, and quality control of contracts, ensuring consistency and minimizing errors in documentation.
- Trained team members on best practices for managing contract data and utilizing data management software tools.
Customer Service Representative
First Bank
02.2018 - 05.2021
- Resolved customer issues effectively by applying strong interpersonal skills and conflict resolution techniques
- Addressed customer complaints with tailored solutions to guarantee positive outcomes
- Provided assistance with a wide range of inquiries, leveraging in-depth product knowledge and service expertise
- Consistently maintained high levels of client satisfaction through comprehensive support and problem-solving
Education
Bachelor of Business Administration -
University of Puerto Rico at Bayamon
01.2014
Skills
- Asana
- Excel
- HIPAA
- Microsoft Office
- Microsoft Office Suite
- Microsoft Project
- Powerpoint
- Project Management
- Conflict Resolution
- Leadership
- Customer Service
- Teamwork
- Communication
Languages
English
Advanced
C1
Spanish
Proficient
C2
Timeline
Customer Service Representative
Carelon Global Solutions
03.2024 - Current
Data Manager
Watts Guerra, LLC
06.2021 - 02.2024
Customer Service Representative
First Bank
02.2018 - 05.2021
Bachelor of Business Administration -
University of Puerto Rico at Bayamon
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