Juan R. Nieves Báez
Trujillo Alto
Summary
IT professional with comprehensive experience in managing IT infrastructures and implementing strategic initiatives. Proven ability to enhance operational efficiency through innovative solutions. Known for fostering collaborative team environments and consistently achieving project goals.
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 15 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Director/ Executive Cabinet Member
Servicios Medicos Universitarios, Inc.
11.2021 - 01.2024
- Administration of the Information Systems Department
- Member of the Executive Cabinet of the Institution
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Identified trends and assessed opportunities to improve processes and execution.
- Interviewed, recruited and trained new onboarding candidates.
- Reduced employee turnover by establishing robust hiring process and fostering positive work culture.
- Managed approximately 30 incoming calls, emails per day from customers
IT Services Manager
Inova Solution
10.2019 - 09.2021
- Create and develop new technical support services
- Designing, organizing, and delivering product presentations to both internal and external customers
- Defining and Setting Up of test and trial environments for Office 365/ Windows Azure/ Microsoft CRM Online and SharePoint Online
- Providing firsthand support for deployments of said products and other related to the task(s) at hand
- Planning, monitoring, coaching, counseling, and appraising job results among Technical Support staff
- Initiating, coordinating, and enforcing systems, policies, and procedures among Technical Support staff
- Providing technical support to internal and external customers whenever necessary because of both test/trials previously set‐up and or if assigned
- Attending training and developing programs as required, whether these are immediately related to the tasks at hand or if assigned
- Create Sales Forecast monthly to meet the department's goals and objectives
- Assignment of tasks and supervision to the personnel in charge
- Create, implement, and standardize documents that help in the process of communicating between departments and regions
Information Technology Director
Ciracet Corp
02.2018 - 10.2019
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
- Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
- Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions.
- Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
- Managed vendor relationships, negotiating contracts for cost-effective services that met organizational requirements.
- Developed standards, set specifications and complied with federal, state, and local legislation.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Evaluated emerging technologies for potential adoption, ensuring alignment with organizational goals and industry best practices.
- Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Guided organizational technology strategy and roadmaps.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Manage approximately 20 incoming calls, 25 multifunctional and support over 300 computers
EHR Implementation Specialist & Technology Management
Centurion
04.2015 - 02.2018
- Assessment of Health Facilities in the Municipality of San Juan (9 Treatment Centers and the Municipal Hospital of San Juan) and present the needs of infrastructure and equipment
- Coordinate with the administrator of the CDT and directors of nursing and medical area for implementation of electronic health record and trainings, monitoring clinical staff in the use of EHR offering coaching
- Provide user support via telephone (Help Desk) when they face problems with equipment, Windows user accounts or EHR
- Creating weekly work plans and timetables for On-Call service 24/7
- Help Desk implementations platform, design protocol, SLR, procedures and System Information Auditing
- Design manuals that facilitate the use of the Electronic Health Record application
- Coordinate and provide training to clinical and administrative staff in the Use and Management of Health Record and MS Office 365
- Researched and identified solutions to technical problems.
Network Administrator & IT Manager
Caribbean Medical Center
05.2012 - 03.2015
- Network administrator, remote qualities communication, diagnosis and hardware repair, troubleshooting, weekly and monthly reports, Information System Auditing (Security, Risk Assessment, Access Control, Strategy Plan) Disaster Recovery Plan, system analysis, and responsible for the management of EHR (Electronic Health Record), Technical Support
- Analysis templates using clinical staff, know the process being undertaken and design a road map that would enable the programmer to create a web-based solution
- This internal portal gave them the opportunity to realize their system-level process
- Part of what carried through the portal was: submit reports the number of hours worked by doctors, number of patients who left the emergency room; listings of specific diagnoses for the Department of Information Management enabling better decision-making Outreach staff and other reports requested by the nursing department
- Access to reports by department was divided so that each user could only view the report and information according to its rightful place and comply with HIPAA section of security and privacy
- Technical support to other facilities such as El Laboratorio Clínico y Referencia del Este in Fajardo and other laboratories in Ceiba and Vieques
- Design Plan for a New Infrastructure and analysis for the implementation of new equipment to improve the internal communication of each facility, as well as the configuration of communications equipment between the towns of Ceiba and Vieques I was given configuring VPN which will allow the centralization of the patient information in the SQL 2008
- Install infrastructure in Fajardo Group (IPA 650) building, this path design includes cables, installation and configuration of HP servers and Dell switches (VoIP)
- Recommendation of a backup system and Internet access
- Supervise the performance of three It Specialist to be able to achieve the objectives pursued in the department
- Leading and supervising the update phases of the systems and applications used by the institution
IT Professor
Interamerican University
08.2010 - 05.2012
- Teach course in bachelor's degree level position of students in Management Information Systems; Installation and Configuration hardware/software, Install Application in Computer and Network, Data Communication, Network Administration, Computer Repair and Network Configuration, Operating Systems
- Conferences on technology topics during the week Information Systems
- Create academic plans based on the syllabus approved by the University
- Design and manage valuation measures
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Created dynamic learning environment that valued instructor and student interaction.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Provided students with constructive, encouraging and corrective feedback.
Computer and Information Systems Professor
MBTI (Business Training Institute)
05.2008 - 07.2010
- Teach courses in advanced Computer use and Management of Microsoft applications, Marketing and Sales
- Evaluator and creator of handbooks for short courses in technology as well as evaluate and recommend books for technology courses
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Created materials and exercises to illustrate application of course concepts.
Education
MBA - Technology Management
Phoenix University
Guaynabo, PR05-2010
BA - Management Information System
Central University of BayamÓn
BayamÓn, PR01.2005
Reparación y Operación de Computadoras -
International Technical College
San Juan, PR01.2002
Associate Degree - System Operator & Data Entry
National College
BayamÓn, PR01.1997
Skills
- IT problem-solving
- IT budgeting
- Technical support management
- IT process improvement
- IT policy development
- Department management
- Teamwork and collaboration
- Problem-solving
- Effective communication
- Strategic planning
Certification
- MD-100 (Windows 10)
- AZ-900 Azure Fundamental
- Coach Ejecutivo Organizacional-CEO
Timeline
IT Director/ Executive Cabinet Member
Servicios Medicos Universitarios, Inc.
11.2021 - 01.2024
IT Services Manager
Inova Solution
10.2019 - 09.2021
Information Technology Director
Ciracet Corp
02.2018 - 10.2019
EHR Implementation Specialist & Technology Management
Centurion
04.2015 - 02.2018
Network Administrator & IT Manager
Caribbean Medical Center
05.2012 - 03.2015
IT Professor
Interamerican University
08.2010 - 05.2012
Computer and Information Systems Professor
MBTI (Business Training Institute)
05.2008 - 07.2010
BA - Management Information System
Central University of BayamÓn
Reparación y Operación de Computadoras -
International Technical College
Associate Degree - System Operator & Data Entry
National College
- MD-100 (Windows 10)
- AZ-900 Azure Fundamental
- Coach Ejecutivo Organizacional-CEO
MBA - Technology Management
Phoenix University
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