JUAN C. RODRÍGUEZ ALMODOVAR
Caguas
Summary
Information Technology technician, System Specialist and Application Support with 20+ years of experience in the Pharmaceutical. Customer service oriented, solid skills in computers hardware and software. Experienced managing daily operations within a variety of environments. Experienced with complex situations. Worked to improving efficient business operations through continual improvement process and always with quality in mind.
Overview
20
20
years of professional experience
Work History
IT Support & Network Specialist
Health Computer Systems, Inc.
08.2024 - Current
- Install, support and troubleshoot SAIL application Clinical Laboratory software (more than 500 customers)
- Maria DB administrator
Administrator of the application of B2B for a government agency
The Eniac Corporation
03.2022 - 04.2024
- IBM Sterling B2B Integrator helps companies integrate all their complex B2B and EDI processes across partner communities in a single gateway
Patch management/ IS Technician|AML-1|
Amgen
Juncos
01.2019 - 11.2021
- Provide the latest Window updates to packaging Equipment Computers.
- Perform study procedures/manual to shutdown corresponding applications.
- Perform Computer Image with Acronis
- Perform Limited simulation on Lab.
- Verify restorability of Images. Upload final images on client Backup server.
- Use MAXIMO to handle and document work orders
Application Specialist
Teva Pharmaceuticals
Fajardo
01.2013 - 08.2018
- Provide support to company hardware and software systems which includes but not limited to: Installation, configuration, troubleshooting, equipment inspection and providing coaching to staff on system usage.
- Coordinate with vendors and the company, software and hardware updates and maintenances.
- Administration for Kronos, tasks include but not limit to; add new users, assign pay code, work with the clocks, coordinate logistics related to new system implementations
- Keep disaster recovery plan updated to ensure optimal system operation and performance and minimal downtime.
Help Desk Technician
Warner Chilcott Pharmaceuticals
Fajardo
11.2005 - 12.2012
- Daily technical operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels always with quality.
- Install and configure Computers, Printers and Software.
- Unlock user accounts, change passwords, give users access to programs, and other responsibilities included but not limited to: Active Directory, SAP, Empower 3.
- Provide support to users, answering questions and isolating problems in a proper and timely manner.
- Follow Up actions taken after an issue is resolved to make sure the job is successful
- Provide basic support connectivity: File Server, Phone, Cell Phones and other communication devices.
- Keep updated computers inventory.
- Creates computer images using Acronis True Image to mitigate user downtime in case of an unexpected event.
Education
Master's degree - Telecommunications and Networks
Turabo University of Puerto Rico
CaguaBS - Computer Science, Major in Computer Systems and Mathematics
Inter American University of Puerto Rico
PonceSkills
- Windows OS
- Mac OS
- IBM Maximo
- Microsoft Office 365
- Database administration
- Technical support
- Customer service
- Software installation
- Operating systems
- Equipment maintenance
- Local area network skills
- Wireless networking proficiency
- Disaster recovery planning
- Customer support and service
- VPN implementation experience
- Antivirus and spam blocking
- System upgrades
- Help desk assistance
- Active directory
- Mobile devices
- Kronos
- Acronis True Image
- IPads
- IPhones
- Android
- Tablets' configuration
Timeline
IT Support & Network Specialist
Health Computer Systems, Inc.
08.2024 - Current
Administrator of the application of B2B for a government agency
The Eniac Corporation
03.2022 - 04.2024
Patch management/ IS Technician|AML-1|
Amgen
01.2019 - 11.2021
Application Specialist
Teva Pharmaceuticals
01.2013 - 08.2018
Help Desk Technician
Warner Chilcott Pharmaceuticals
11.2005 - 12.2012
Master's degree - Telecommunications and Networks
Turabo University of Puerto Rico
BS - Computer Science, Major in Computer Systems and Mathematics
Inter American University of Puerto Rico