Juan Travieso
RIO GRANDE
Summary
Experienced in managing bar operations with a focus on customer service excellence and team leadership. Effectively resolved conflicts among employees and maintained positive relationships with guests through professional complaint resolution. Developed promotional materials and collaborated with local businesses to drive customer engagement and increase sales. Skilled in inventory management and financial analysis, contributing to budget adherence and cost-saving initiatives.
Overview
30
30
years of professional experience
Work History
Bar Manager
Waiters Gastro Bar
San Juan
10.2018 - Current
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Implemented strategies designed to increase revenue through upselling techniques.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
General Manager
Don Pepe
Rio Grande
09.2014 - 05.2018
- Resolved conflicts among employees in an effective manner.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Created new menu items based on customer feedback and industry trends.
- Ensured compliance with all food safety regulations and sanitation standards.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Head Bartender
El Patio de Sam
San Juan
02.2009 - 09.2014
- Ensured accurate cash handling procedures were followed at all times.
- Provided feedback on performance reviews for each bartender.
- Managed stock levels of all alcoholic beverages available at the bar.
- Handled food orders from customers seated at the bar.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Inspected beverage quality regularly to ensure freshness.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Organized bar staff scheduling, including vacation time requests and sick days.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
Head Bartender
Striphouse
San Juan
10.2007 - 01.2009
- Ensured accurate cash handling procedures were followed at all times.
- Provided feedback on performance reviews for each bartender.
- Managed stock levels of all alcoholic beverages available at the bar.
- Handled food orders from customers seated at the bar.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Inspected beverage quality regularly to ensure freshness.
- Assigned bartenders to specific tasks and duties throughout the shift.
Restaurant Manager
Freddos
CAROLINA
05.2006 - 09.2007
- Resolved conflicts among employees in an effective manner.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Assistant Beverage Manager
Courtyard by Marriott
CAROLINA
03.2003 - 05.2006
- Ensured compliance with state laws regarding the sale of alcoholic beverages.
- Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
- Trained staff in proper bartending techniques such as mixing drinks and pouring beers.
- Analyzed data from POS systems to track trends in customer orders over time.
- Developed and implemented beverage menus for the bar and restaurant.
- Maintained accurate records of all alcoholic beverages purchased and served.
- Established relationships with vendors to secure competitive pricing on all beverage products.
- Monitored inventory levels to ensure proper supply of beer, wine, spirits, mixers, juices, and other related items.
- Ordered necessary supplies such as glassware, syrups, garnishes and other ingredients needed for mixed drinks.
- Attracted, recruited, and trained new employees.
- Produced sales and productivity reports.
Food and Beverage Supervisor
Condado Plaza
San Juan
11.1998 - 03.2003
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Trained new hires in proper food handling techniques and safety regulations.
Deli Assistant
Domenicos
San Juan
09.1996 - 11.1998
- Rotated stock on shelves throughout the day to ensure freshness of product.
- Maintained records of sales transactions for accounting purposes.
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
Doorman
Teatro Metro
San Juan
05.1995 - 09.1996
- Supervised deliveries and ensured that goods were stored securely until collected by authorised staff members.
- Provided assistance during special events such as conferences or parties, controlling access points and monitoring guests' behaviour.
- Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
- Walk on the aisle of the theater, assisting guess to their chairs
Dishwasher
Sizzler
San Juan
05.1995 - 12.1995
- Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
Education
Certificate - Mixology
Universidad Ana G Mendez
Carolina05-2026
High School Diploma -
Colegio Maria Auxiliadora
Carolina05-1995
Some College (No Degree) - Business Administration
Colegio Universitario Del Este
CarolinaSkills
- Mixology techniques
- Drink menu development
- Bar inventory management
- Customer service
- Staff training
- Team leadership
- Problem-solving
- Menu updating
- Bar promotional planning
- Cocktail preparation knowledge
- ServSafe compliance
- Service oriented
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Bar Manager
Waiters Gastro Bar
10.2018 - Current
General Manager
Don Pepe
09.2014 - 05.2018
Head Bartender
El Patio de Sam
02.2009 - 09.2014
Head Bartender
Striphouse
10.2007 - 01.2009
Restaurant Manager
Freddos
05.2006 - 09.2007
Assistant Beverage Manager
Courtyard by Marriott
03.2003 - 05.2006
Food and Beverage Supervisor
Condado Plaza
11.1998 - 03.2003
Deli Assistant
Domenicos
09.1996 - 11.1998
Doorman
Teatro Metro
05.1995 - 09.1996
Dishwasher
Sizzler
05.1995 - 12.1995
Certificate - Mixology
Universidad Ana G Mendez
High School Diploma -
Colegio Maria Auxiliadora
Some College (No Degree) - Business Administration
Colegio Universitario Del Este